GTT expands network for Carglass as application usage grows

GTT Communications has expanded its network solution for Carglass, the leading glass automotive repair and replacement company. The new four-year contract adds redundancy and increases capacity across the 450-site network.

Friday, 18th January 2019 Posted 5 years ago in by Phil Alsop

Carglass is digitally transforming its business to support mission-critical applications including increasing the use of mobile applications for customer service in its repair centres. The company’s digital strategy also supports new market opportunity resulting from the acquisition of Maisoning, which specialises in home services, such as plumbing and locksmithing.

GTT is providing Carglass with:

• 75% expanded network capacity – and is upgrading with fiber connectivity to address increasing bandwidth requirements in its repair centres

• backup links for 250 repair centres to ensure network resiliency and reliability

4G wireless to improve connectivity for the 180 Carglass sites not in major cities

Didier Roy, chief of information systems at Carglass France, commented, “As computers have given way to smartphones, connectivity across our sites has evolved. Our automotive glass repair and replacement service is available in our 450 centres and through our home service, thanks to our fleet of 700 workshop vehicles. Our technicians must be able to access applications to work in real time, from any location. Without connectivity our activities slow down or stop, which impacts our ability to service to our customers. GTT understands this and provides us with a high-performance, flexible cloud networking service that includes 4G, fiber, copper and ADSL to meet each site’s requirement.”

“GTT is redefining global communications to serve clients such as Carglass that depend on outstanding service experience from GTT to deliver great services for their own customers,” stated Rick Calder, GTT president and CEO. “We help our clients connect their people around the world and to every application in the cloud.”