Customer satisfaction rises overall
  • Posted on 14th August 2014 in by Phil Alsop

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage
  • Posted on 14th August 2014 in by Phil Alsop

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Unisys wins contract worth up to 28 million dollars
  • Posted on 13th August 2014 in by Phil Alsop

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere
  • Posted on 13th August 2014 in by Phil Alsop

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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Qsan is 1st Easy first choice

Qsan Technology, Inc. has been picked by cloud hosting expert 1st Easy as favourite to provide the...

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South Korea’s improving economic conditions boost ICT expenditure

Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...

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Worldwide IT market showing tentative signs of improvement

According to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...

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Firehost appoints EMEA VP

FireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...

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Videos

Will Edwards, Consultant at BCS, describes his journey from professional rugby to data centre project management, as part of BCS’s Athlete Career Transition Programme, designed to address the data centre...
Todd Grabowski, President of Data Centre Solutions at Johnson Controls, explains how the company has expanded the availability of its leading YORK range of YVAM air-cooled magnetic bearing chillers to Europe...
Ben Tercha, COO at Omega Systems, explains how the company’s recently announced partnership with Revelstoke Capital Partners underscores the growing demand for robust IT security solutions as businesses face...
Helena Fagraeus Lundström, T.Loop CEO, explains how T.Loop designs, builds and operates Data Energy Centers®, realised “on the edge” in buildings with heating needs that match with Data Energy...

Expert Opinions

By Francesco Fontana, Enterprise Marketing and Alliances Director at Aruba S.p.A.
By Jessica Bere, technical director at Gateley Hamer.
By Matt Torma, Director of Mission Critical at XYZ Reality.
By René Jonker, Executive Vice-President, Edge and Cloud AI Division, Soitec.