MSP Channel Insights

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

Posted 7 years ago in by Phil Alsop

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

NEWS

AI to assist employees' productivity by 2021

Posted 7 years ago in by Phil Alsop

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 per cent of organisations to add a digital harassment policy to workplace regulation.

NEWS

AI momentum continues to grow

Posted 7 years ago in by Phil Alsop

The number of organisations implementing artificial intelligence (AI) grew 270 per cent in the past four years and tripled in the past year, according to the Gartner, Inc. 2019 CIO Survey. Results showed that organisations across all industries use AI in a variety of applications, but struggle with acute talent shortages.

NEWS

Staffordshire University creates future blueprint for student success using artificial intelligence

Posted 7 years ago in by Phil Alsop

Staffordshire University has teamed up with leading Cloud Services Provider, ANS Group to become the first University in the UK to deploy an AI-driven coach and support assistant via intelligent Chatbot technology.

NEWS

IPsoft introduces 1RPA

Posted 7 years ago in by Phil Alsop

With its cognitive user interface through Amelia, its dynamic scalability, and its ability to read and understand, 1RPA is the easiest to use, most cost-effective and most intelligent RPA solution in the market.

NEWS

Retail C-Suite embracing AI and edge technologies to improve customer experience

Posted 7 years ago in by Phil Alsop

Survey conducted by Incisiv in collaboration with Microsoft reveals executives plan to invest in agility, intelligence and automation to transform their supply chains and incrementally evolve to the “Intelligent Enterprise”.

AI

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

AI to assist employees' productivity by 2021

AI momentum continues to grow

Staffordshire University creates future blueprint for student success using artificial intelligence

IPsoft introduces 1RPA

Retail C-Suite embracing AI and edge technologies to improve customer experience

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