NICE has published the 2024 International Happiness Index, its inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organisations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers.
Read MoreMore than 69% of executives expect to spearhead their organisation’s AI efforts.
Read MoreHewlett Packard Enterprise and NVIDIA has introduced NVIDIA AI Computing by HPE, a portfolio of co-developed AI solutions and joint go-to-market integrations that enable enterprises to accelerate adoption of generative AI.
Read MoreNew research reveals North America leads in AI-driven product innovation but Europe seeks to make up gap with user-first approach.
Read MoreEnterprise IT and operations leaders are realizing positive results from early AI deployments, including greater productivity and efficiency, enhanced customer experience and reduced costs. As such, 97% of global enterprise IT and Operations leaders will increase their AI expenditure over the next 18 months. That is according to an independent global survey by Celigo, the leading integration platform as a service (iPaaS) for business and IT users.
Read MoreConsumer demands shift business leaders' focus to predictive, emotionally intelligent and customized engagements.
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