50% of consumers want blend of technology and human input in retail experience.
Read MoreCloud Technology Solutions (CTS) has merged with application development and machine learning specialist Qlouder in a deal that creates the largest dedicated Google Cloud practice in Europe.
Read MoreTool set to significantly boost sales in the KBB sector.
Read MoreConsumers are changing manufacturing forever. Here are four things successful smart manufacturers know, and three they don't.
Watch nowWe’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...
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