Xurrent, a leader in AI-powered service management, has announced the launch of its innovative Sera AI platform—a comprehensive tool designed to revolutionise IT operations for enterprise service providers and corporate IT professionals.
Sera AI is an AI fabric, uniquely crafted to streamline IT functions by leveraging powerful real-time automation, intelligent ticketing, and contextual support capabilities. These advanced features equip service teams with the tools needed to enhance operational efficiency meaningfully.
Key attributes of Sera AI empower teams to:
- Automate request summaries at scale
- Minimise repetitive tasks by generating knowledge articles swiftly
- Enhance response times with sentiment-aware ticket classification
- Scale automation using AI trained on extensive service data
- Achieve quicker outcomes with perpetually adaptable AI
Implemented individually, these capabilities can save an average of half a full-time employee's workload for service desk specialists. Together, they herald a new era in operational transformation, supporting organisations in attaining efficiency levels previously unattainable.
“Sera AI is a meaningful step forward in how we help service teams operate more efficiently,” said Kevin McGibben, Chief Executive Officer at Xurrent. “By embedding this AI fabric directly into the platform—and making it available at no additional cost—we’re giving teams the tools to reduce manual effort, speed up resolution, and keep improving over time. It’s a practical way to drive more value from day one, without adding complexity.”
The Chief Product Officer at Xurrent, Phil Christianson said the platform reflects the company's commitment to practical AI applications. Tasks such as routing, classification, and summarisation are seamlessly managed by this intelligent AI mesh, which enhances its capabilities with every interaction.
A significant advantage of Sera AI is its accessibility. Offered without additional costs or complex licensing, this robust system is set to deliver immediate, scalable automation.
