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How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now. By Progress.

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NEWS

Huawei releases AI strategy

The third annual HUAWEI CONNECT, a global event for the ICT industry, opened yeasterday at the Shanghai World Expo Exhibition and Convention Center. Themed “Activate Intelligence”, this year's event focuses on AI: its challenges, opportunities, innovations, and practices.

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NEWS

Digital commerce has high success rate for AI projects

Use of artificial intelligence (AI) in digital commerce is generally considered a success, according to a survey by Gartner, Inc. About 70 per cent of digital commerce organisations surveyed report that their AI projects are very or extremely successful.

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NEWS

Software AG and Dell Technologies extend partnership

Software AG has extended its partnership with Dell Technologies in which the company will bundle Software AG’s Cumulocity IoT Edge with a selection of Dell’s servers.

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NEWS

Organizations are only scratching the surface when it comes to automation

New report suggests organizations are missing a huge opportunity in automation by focusing on operational benefits over top-line growth.

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NEWS

Arrow electronics addresses the AI-driven data centre

Arrow Electronics has entered into a strategic distribution agreement with NVIDIA. Under the terms of the agreement, Arrow will distribute data centre platforms such as NVIDIA® DGX™, NVIDIA virtual GPU (vGPU), and NVIDIA® Tesla® in the EMEA region.

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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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