MSP Channel Insights

Digital Transformation driving the need for digital workforce management solutions

Posted 2026 years ago in by Phil Alsop

According to Back Office Workforce Optimisation pioneer, eg solutions, Digital Transformation is leading to back office activities breaking out of their traditional bricks and mortar role and function, as organisations seek to dramatically improve their service customer propositions.

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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Teachers Mutual Bank improves business efficiency

Cuts custom reporting from 16 days to two minutes leading to increased customer value and...

Analytics leaders need to navigate decision intelligence technology

Decision intelligence has the potential to improve stakeholders’ ability to make data-driven...

Achieving faster time to value for data warehouse migrations

Comprehensive migration offering enables organizations to meet real-time business needs and easily...

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

Data-driven businesses claim critical advantage

Data-driven leaders more optimistic about the future of their business, with 68% seeing a positive...

Informatica extends Microsoft partnership

Informatica has announced its inclusion as an initial partner of the Microsoft Intelligent Data...

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