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Data Analytics

Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Advanced 365 SME selects Telstra to help provide Infrastructure-as-a-Service to the UK SME market

Gives SMEs access to a market-leading cloud infrastructure and global network.

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Five reasons to move business operations to the Cloud

By Paul Black, CEO of sales-i.

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Shift in demand from traditional hosting to Infrastructure as a Service

43% of European service providers seeing strongest demand for IaaS, up from 36% last year.

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Leading software providers go “all-in” with AWS

Acquia, Emdeon, IMS Health, Informatica, Pegasystems, and Splunk among top enterprise ISVs powered by the AWS Cloud.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Latest Video

Maximizing Your Quality of Life with Genomic Data

Meet Hakon Gudbjartsson, PhD, WuXi NextCODE CIO, and Data Visionary. Learn how Dr. Gudbjartsson is helping organizations use data to improve the health and quality of life of people around the world.

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Big oil & gas not yet ready for Big Data

Companies ‘borderline irresponsible’ in treatment of data says Report.

Software AG adds predictive analytics & new IoT industry standards

Enriched historical, real-time and predictive analytics functionality.

How Fashion GPS safeguards Fashion Week samples with a colocation service

By Sean McAvan, Managing Director, NaviSite.

McLaren Racing selects Alteryx

Alteryx empowers the McLaren Formula 1 team to deliver insights and intelligence at speed across...

Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite...

Data Decision Gap risks holding back economic recovery

Nine in ten global organizations struggle with data despite increased focus during Pandemic.

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