Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and operation.

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer support and allowing businesses to benefit from reduced risks of downtime and enhanced productivity.

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a deepening executive bench and an expansion into Germany as the company increases its investment in Europe. Appirio, which is working with brands such as AstraZeneca, eBay, PayPal, Coca-Cola, Kaplan, Stryker and Xchanging to deliver strategic cloud transformation projects, recently expanded its footprint in the region by opening a development centre in Dublin, Ireland and an office in Munich, Germany....

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InfinityQS debunks Cloud Computing myths

Now available for download, “Cloud Mythbusters: Dispelling the Myths of Manufacturing in the Cloud” eBook helps manufacturing quality and IT professionals embrace cloud computing as a solution for supply chain-wide quality, efficiency and productivity.

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Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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