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Digital Business

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Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new business lens on enterprise performance, according to a new global research report, “The Rise of Asset and Service Data Gravity”, conducted by Vanson Bourne on behalf of ServiceMax from GE Digital.

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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NEWS

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Distology is now a Jamf distribution partner

Distology, the specialist IT cybersecurity distributor, is now a distribution partner of Jamf.

Construction Industry to be transformed through digital technology

The construction industry could be transformed using 3D printed concrete, teams of robots to...

CIO and CFO need to work together on digital transformation

Apptio has released a report highlighting how the changing economics of IT and the push for digital...

FranceTV Publicit? accelerates Hybrid Cloud strategy

Advertising network for France T?l?visions adopts Rubrik to simplify and modernize its data...

Virtual hospital research framework launches in Ireland

The pioneering initiative aims to create multiple virtual clinical ‘areas’ for patients with...

Traditional banks will be reduced to storage vaults by 2030

Generic approach to digital solutions forfeits human interaction, meaning banks are failing...

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