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The human touch - still valued

Four out of five prefer that human customer service interactions remain a part of customer service.

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Public sector organisations miss the opportunity of cloud to support digital transformation

Research reveals majority of public sector executives see digital transformation as the biggest challenge of the coming year, but fail to prioritise cloud initiatives.

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NEWS

Critical IT events cost millions

Splunk has published the results of new research in a report titled “Masters of Machines III—Mitigating the Impact of Critical IT Events”, from analyst firm Quocirca. Findings show that the average European organisation loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), with each CIE costing on average ˆ115,034/?88,488. A CIE occurs when a business application or infrastructure is down or has a malfunction....

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NEWS

IT leaders must shadow their business more closely to reduce Shadow IT

Communication, awareness and flexibility key to reducing Shadow IT risk.

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InvestCloud works with PwC

PwC will distribute InvestCloud’s Digital Applet Platform globally using patented Programs-Writing-Programs (PWP) technology.

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Wipro to acquire Appirio

Wipro has signed a definitive agreement to acquire Appirio, a global cloud services company that creates next generation worker and customer experiences for a purchase consideration of USD 500 Million.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Global survey reveals companies are investing in more API Management vendors than ever before

Taming IT complexity with an “open” approach offers a strong path to success in today’s...

Staff in small companies need employer support less than those in larger firms

According to a recent Kaspersky survey, people who work in companies with fewer than 50 employees,...

Quantum technologies thriving in Europe

Europe’s globally-competitive quantum technology ecosystem, comprised of SMEs, corporations,...

UK Power Networks extend and expand IT modernisation capabilities

Kyndryl is expanding its partnership with UK Power Networks. After a successful IT modernisation,...

AI and related technologies could create around 90 million more jobs in China

Around 26% of existing jobs in China could be automated over the next 20 years, but this is...

Digital 'dunces' prevent business success

Eight in ten senior business and government leaders say digital competencies are either very or...

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