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Unlocking the Potential of Purpose-Built AI and Automation

In this Q&A, Darren Rushworth, President of NICE International, explores how purpose-built AI is revolutionising customer service by addressing the shortcomings of generic AI solutions. He discusses how organisations can bridge critical consumer protection gaps, leverage domain-specific AI models for better outcomes, and drive long-term transformation in customer experience.

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NEWS

Defra extends collaboration with Kyndryl

This marks a one-year, £2.28M contract extension to Kyndryl and Defra’s current partnership.

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NEWS

Half of organisations now see data sovereignty as crucial

Customer trust outweighs compliance burdens.

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BLOG

Is the VDI Juice Worth the Squeeze?

By Samuele Gantner, Chief Product Officer at Nexthink.

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BLOG

The adolescent years: how data is growing up

By Duncan Hart, Co-founder and CEO of DeepMiner.

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BLOG

BPA or RPA? Maybe you need both

Satish Thiagarajan, Founder and CEO of UK consulting firm Brysa, compares BPA and RPA, when to use them, and when they work well together to bring about business change.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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