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IT Management + Service

NEWS

What happens next?

International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry predictions for 2021 and beyond.

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NEWS

Research shows surge in IT support requests will prompt service desk investment

Research conducted by YouGov on behalf of Cantium Business Solutions, a specialist provider of IT, HR and Finance solutions, has revealed how IT support services have coped since the start of the lockdown period.

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NEWS

TietoEVRY to boost K Group’s growth with new technologies and automation

TietoEVRY and Kesko have signed an agreement to support the implementation of Kesko’s strategy and boost productivity and cost-efficiency with the help of automation and new technologies. The co-operation also enables more efficient utilization of data.

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NEWS

Apptio integrates with New Relic

Apptio has announced the integration of Apptio Cloudability with the cloud-based observability platform New Relic One. With this integration, Amazon Web Services (AWS) and Microsoft Azure users can leverage additional infrastructure performance metrics from New Relic One, such as memory and CPU utilization, allowing Apptio Cloudability to provide up to 15 percent more savings in rightsizing recommendations for compute resources.

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NEWS

IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT monitoring and the maturity gap between Europe and North America.

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NEWS

Tampa General Hospital uses BMC Automated Data Solution

BMC's Control-M helps Tampa General automate data processes for enhanced health care and coordination.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Dynatrace unveils agentic AI at Perform

Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

AI security enhancements in Black Duck Polaris platform

Discover how Black Duck's latest development aims to keep you ahead of AI-driven cyber threats with...

Opportunities to optimise ServiceNow operations

xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...

AI adoption challenges: navigating the trust paradox

Informatica's new study reveals the trust paradox of AI: rapid adoption yet high risks due to lack...

IT sustainability: A commercial priority for SMEs

The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...

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