However, despite recognising the benefits of AI-driven customer interactions, only a third of organisations are putting customer engagement at the heart of their strategy.
Read MoreBy Barley Laing, the UK Managing Director at Melissa.
Read MoreAccording to a study carried out by Sopra Steria Next, the generative artificial intelligence (GenAI) market is set to grow exponentially between now and 2028. Among the initial findings, the study shows a more than tenfold increase in the generative AI market, from around $8 billion (USD) in 2023 to more than $100 billion in 2028.
Read MoreSurvey reveals 92% of organizations will increase 2024 data protection spend, to achieve cyber resilience amidst continued threats of ransomware and cyber-attacks.
Read MoreBy Byron Hudson, SVP & GM Blue Prism Cloud Portfolio, SS&C Blue Prism and Adam Lawrence, VP Cloud Solutions, SS&C Blue Prism.
Read MoreThe 2024 Fortra State of Cybersecurity Survey uncovers the key security challenges and opportunities for organizations this year.
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