NEWS

Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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BLOG

Unstructured Data Storage Considerations for AI Innovation

By Stewart Hunwick, Field CTO for the Storage Platforms and Solutions Team, Dell Technologies.

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NEWS

Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop cloud capabilities amid strong customer demand.

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BLOG

How can businesses avoid cybersecurity blind spots in 2025?

By Dr Yvonne Bernard, Hornetsecurity’s CTO.

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NEWS

More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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