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Nearly eight in ten organizations say they are experiencing a dual transition towards a more digital and sustainable world, yet they have only harnessed around 25% of the overarching potential of mainstream tech.
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However, despite recognising the benefits of AI-driven customer interactions, only a third of organisations are putting customer engagement at the heart of their strategy.
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By Barley Laing, the UK Managing Director at Melissa.
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According to a study carried out by Sopra Steria Next, the generative artificial intelligence (GenAI) market is set to grow exponentially between now and 2028. Among the initial findings, the study shows a more than tenfold increase in the generative AI market, from around $8 billion (USD) in 2023 to more than $100 billion in 2028.
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Survey reveals 92% of organizations will increase 2024 data protection spend, to achieve cyber resilience amidst continued threats of ransomware and cyber-attacks.
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By Byron Hudson, SVP & GM Blue Prism Cloud Portfolio, SS&C Blue Prism and Adam Lawrence, VP Cloud Solutions, SS&C Blue Prism.
Read MoreNeil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.
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