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Documents Online, which is part of information management specialists IPC Group and based in St Ives, Cambridgeshire, has launched a new package of cloud-based EDM software which uses icons rather than the traditional ‘tree structure’ that most systems use. The company’s customers range from payroll specialists to intellectual property consultants so it needed a reliable and secure environment in which to host the new software.
Graham Light, Director of Documents Online, said: “Customers trust us to store thousands of important documents such as contracts, invoices and purchase orders. Having our new software securely hosted on a private cloud in RapidSwitch’s UK data centre means those customers can relax, knowing that we control and support the software for them twenty four hours a day.”
Documents Online carries out all work remotely via the web from initial demonstrations to system specification and set up, right through to training. Its key requirements from RapidSwitch were sophisticated monitoring, KVM over IP availability, dedicated network firewall and security features, an easy-to-use control panel and 24/7 support.
Neil Christie, Commercial Director of RapidSwitch, said: “We were able to deploy a ready-to-run high availability private cloud environment for Documents Online so they could meet the strict security regulations surrounding their customer’s requirements while at the same time allowing round-the-clock access to their data.”
RapidSwitch hosts thousands of servers for a wide range of clients at its data centre in Maidenhead, Berkshire. It has a reputation for excellence in customer service with technical support provided 24/7/365. Clients include streaming service providers, gaming companies, voice over IPs (VOIP) and global media broadcasters.
