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Three UK building societies – Ipswich, Loughborough and Dudley – have signed 10-year contracts to use a new software as a service (SaaS) solution from Unisys to handle management of their mortgage and savings accounts across the full cycle of customer relationship, from enquiry and application to account closure.
The Unisys managed service solution, developed along with IT and business process specialist firm DPR, is scheduled to go live early in 2014. The SaaS system will provide predictable delivery costs for comprehensive mortgage and savings management capabilities that are fully compliant with UK regulatory requirements. The solution also provides support for branch and call centre operations, as well as CRM, data warehousing capabilities, arrears management and full data centre backup and recovery solutions.
The three building societies are new clients for Unisys, which supports approximately 40% of the UK mortgage processing market and more than three million accounts.
“The managed service approach is ideally suited to our needs and gives us access to best of breed solutions for account management and compliance at a cost effective price,” says Jeremy Wood, CEO at Dudley Building Society. “The Unisys solution ensures we can deliver a robust, secure service that enables us to deliver excellent customer service to our customers.”
“Our priority is to provide top-quality service to our customers, and this new approach will allow us to focus on the business while relying on Unisys to deal with the management of our core IT system,” says Paul Winter, CEO at Ipswich Building Society.
Under the agreements, Unisys will be responsible for migrating account and customer data from all three customers and their existing IT suppliers to the new platform, which will be delivered from Unisys’ UK data centre in Milton Keynes.
Nick Fraser, Managing Director for UKMEA, Unisys, said: “We are delighted to be working with these three notable building societies to provide a more flexible and compliant approach to managing their savings and mortgage IT needs at a predictable cost of delivery.”
