Masergy upgrades UCaaS analyst

Masergy Communications has introduced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

Wednesday, 11th May 2016 Posted 8 years ago in by Phil Alsop

The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:

Improved data visualizations
Ability to view support tickets
Access to invoices

"Based on customer demand, Masergy is taking the complexity out of the management of business communications by simplifying access and control," said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "These new features are part of our UCaaS evolution to provide customers on-demand visibility into their critical communications and collaboration resources."

The award-winning UCaaS Analyst is integrated into Masergy's Intelligent Service Control (ISC), delivered from the cloud. It is free-of-charge to all Masergy UCaaS customers, allowing them to view information on their account, increase bandwidth on demand, set quality control levels and monitor service use.