Tintri and Azuba join forces to accelerate performance for Konecta

Konecta, the Spanish leader in business process outsourcing (BPO) and outsourced contact centres, has purchased Tintri’s VM-aware all-flash storage arrays through Azuba to enhance business performance.

Friday, 18th November 2016 Posted 8 years ago in by Phil Alsop

Konecta operates across ten countries with more than 54,000 employees to provide its customers with quality, excellence and innovation for their contact centre solutions. In a short timeframe, it has become a global point of reference for end-to-end outsourcing services by utilising technology systems specifically adapted to its business needs.

Konecta processes tens of thousands of simultaneous calls that have to be registered, processed and stored in real time. Therefore ensuring the company has robust IT systems that can handle thousands of workloads is fundamental to the organisation’s success.

“We have two priorities. First is the continuity of our service – maintenance downtime for our systems comes at a price. The second priority is to spend time optimising our systems to ensure they can be adapted to our business, minimising the time needed for incident resolution and maintenance. Azuba has helped us meet both priorities by introducing us to Tintri’s VM-aware storage. It is designed specifically for virtualised environments like ours.”

Tintri’s VM-aware storage (VAS) delivers performance isolation and per-VM Quality of Service (QoS) while guaranteeing high performance and low latency across the entire IT environment. This means IT organisations can focus on the needs of the business rather than managing storage systems—they can scale-out their environment as needed, eliminating the need to over provision storage. The solution also resolves complexity issues common to virtualised infrastructures, by offering end-to-end visibility into what is happening at the VM-level. This provides users with a level of control and flexibility required to cater for ever-changing business needs.

“When we met with Konecta and explored their needs we immediately identified Tintri as the right solution,” explains Marisol Bauz?, Azuba’s Managing Director. “With the ability to manage hundreds of thousands of virtual machines hosting mission-critical applications, combined with the Tintri Global Center (TGC) management console, which offers real-time insight, is exactly the tool Konecta needed.”