ITN moves service delivery to the cloud with ServiceNow

ServiceNow creates a single platform for the delivery of IT services, asset management and project tracking bringing visibility, efficiency and transparency to ITN.

Thursday, 6th April 2017 Posted 7 years ago in by Phil Alsop

ServiceNow has enabled news and multimedia production company ITN to transform IT service delivery across the organisation for its 730 employees, using the single, cloud-based ServiceNow platform, to drive increased efficiency and agility.

Using ServiceNow IT Service Management (ITSM) and ServiceNow Discovery, to provide an accurate, up-to-date, single system of record for the entire IT infrastructure, ITN is now able to plan, design, deliver and operate all aspects of IT from a central platform. The technology service desk has been transformed through automation, ensuring fast resolution of all issues and requests and complete visibility of progress for end users. Intuitive dashboards also provide real-time insights into how well IT is serving the Organisation, allowing immediate and accurate visibility into services health and delivery metrics

The addition of ServiceNow Project Portfolio Management (PPM) has also allowed the IT team to effectively plan, track and manage all aspects of IT projects by removing a reliance on spreadsheets, separate project management solution and manual reporting.

The success of the IT service management approach has led to the expansion of the ServiceNow platform across other areas of ITN’s business. Using ServiceNow Asset Management, ITN has integrated its separate finance and IT asset management systems, enabling both teams to manage the same assets through one interface, but in a way that suits their specific needs.

Commenting on the implementation, Bevan Gibson, Chief Technology Officer at ITN, said: “Having worked with ServiceNow before, I was confident that the agility and efficiency ITN required today and well into the future could easily be met by the platform. Our IT team initially engaged ServiceNow's offering, but the power of the platform meant it quickly spread to our Projects and key parts of our Finance department also.

“I now have clear visibility of all of our projects, the ability to approve spend, and to see what the business is asking of the IT department from one single system. We are looking at how we can offer this automation, visibility and audibility to other departments through ServiceNow – I feel it's the start of an exciting journey together.”

Chris Pope of ServiceNow’s Chief Strategy Office said: “The immediate impact achieved at ITN is a true testament to how the ServiceNow platform can modernise service delivery not only within IT but across the wider business. Through the implementation of a single platform for the delivery of organisation-wide services, IT leaders can become the strategic enablers of success, streamlining processes, reducing risk, driving cost savings and bringing visibility at every level.”