8x8 and Regus expand Cloud comms partnership

8x8, Inc. has agreed with IWG plc (formerly Regus), the world’s largest provider of flexible workspaces, to expand the companies’ existing contract for cloud-based unified communications (UC) services to add 13 new countries and a broader range of service options for Regus customers. 8x8 currently provides UC services to Regus office centres in four countries, for use by on-site customers and employees, as well as remote workers in those regions. The companies have also agreed to extend the term of their contract to 2020.

Tuesday, 16th May 2017 Posted 7 years ago in by Phil Alsop

To date, 8x8 has deployed approximately 20,000 UC seats to select Regus office centres in the United States, United Kingdom, Ireland and Germany. The new agreement provides a framework to accelerate the deployment of office centres in these countries, to launch services in 13 new countries, and to offer Regus clients the ability to layer additional communications, collaboration and contact centre services on top of the basic UC service offering. Under a separate project, 8x8 also currently provides Virtual Contact Centre services to Regus contact centre agents in roughly 100 countries across six continents.

“Having recently completed a comprehensive review of the latest trends, advancements and providers in the cloud communications industry, we have selected 8x8 as our preferred global partner for migrating the users in these additional markets to next generation communications,” said Andre Sharpe, Chief Information Officer and Head of Global Business Development for Regus. “We want to provide our hundreds of thousands of business customers that currently utilise our traditional on-premises voice services with access to the most reliable and advanced cloud-based communications services available, including mobile apps, messaging, web and video conferencing, collaboration and contact centre. 8x8’s services have been instrumental thus far in advancing our global communications and contact centre initiatives, and we are pleased to extend our partnership for this next phase of our deployments.”

“Regus’ commitment to workplace flexibility is bolstered by the capabilities of the 8x8 Communications Cloud,” said Bryan Martin, Chairman and Chief Technology Officer of 8x8, Inc. “The combination of our open cloud platform with Regus’ information services and systems will enable automated, on-demand services to Regus clients worldwide. We look forward to our continued partnership and shared vision with Regus to enable their clients to truly realise the benefits of flexible work and to ensure they have access to the most advanced communications, collaboration, mobility, contact centre and analytics services.”