Hamilton Health Sciences selects Axios as ITSM partner

Hamilton Health Sciences (HHS), the only hospital system in Ontario, Canada, providing specialty care to people throughout the entire life cycle, from pre-birth to old age, has chosen to strategically partner with Axios Systems by selecting their leading IT Service Management (ITSM) tool, assyst.

Wednesday, 2nd August 2017 Posted 7 years ago in by Phil Alsop

Headquartered in Hamilton, Ontario, HHS has five hospital sites and five specialized healthcare facilities across the Hamilton and West Niagara region. HHS has one of the largest hospital-based workforce in Ontario with 15,000 staff, physicians and volunteers and is the largest single employer in the Hamilton region. For the past several years, HHS has been highly-ranked on the Research Infosource's Top 40 Hospitals in Canada list.1

In late 2016, HHS determined their ITSM solution was no longer meeting their requirements. They needed a tool that was more intuitive and easier to use for staff and clients, allowing for increased end user flexibility and less administrative overhead. Unavoidable customizations, a lack of a clear process implementation roadmap and complex upgrades were also highlighted pain points.

Hamilton Health Sciences’ decision to choose assyst was based on the product’s capacity to provide an intuitive, ease-of-use experience, as well as its ability to configure versus customize, provide a clear implementation roadmap and schedule seamless upgrades. Axios’s demonstrated success as a strategic ITSM partner with their existing customers was also vital in the decision process.

Kareem Toni, ?Director, HITS Client Services at Hamilton Health Sciences said: “As HHS had partnered with our previous ITSM vendor for 18 years, we were looking for a strong and lasting relationship with our vendor of choice.” Axios Systems demonstrated their strong partnership capabilities through their long-standing customer relationships and Customer Success Program. We look forward to working with them for many years to come.”

Markos Symeonides, Executive Vice President at Axios Systems commented: “We are delighted to welcome Hamilton Health Sciences to the Axios family, as well as expand our footprint in Canada and the healthcare sector. Having similar business values, I have no doubt we will build a successful and long-term partnership with this prestigious organization.”