92 per cent of businesses experience identity challenges

Data from the report reveals IT professionals overwhelmingly (82 per cent) agree that poor identity practices have exposed their business to risks, citing incorrect access controls (41 per cent), loss of employee data (36 per cent) and loss of customer data (33 per cent) as the biggest consequences. Despite this, many have not implemented an adequate identity management solution.

Additional key findings include:

Passwords continue to cause frustration and risk
IT teams continue to spend valuable time and resources dealing with tickets for password-related problems. On average, IT security teams spend 4 hours per week on password management-related issues alone and receive 96 password-related requests per month. Given the ongoing resource drain that passwords pose to organisations, almost all (95 per cent) of IT security professionals surveyed report that their organisation should place more emphasis on the importance of strong password behaviour.

Single Sign-On serves a crucial role – but leaves critical gaps in isolation
Given the risks and resource drain associated with passwords, SSO solutions offer the benefits of eliminating passwords for IT-supported apps and simplifying the login process for employees accessing key apps in the cloud and behind the firewall. However, many apps aren’t integrated into an SSO solution – whether because they don’t support SSO, they’re not high enough priority for IT to configure SSO or IT doesn’t even know they’re being used. Although our research shows that 80 per cent of IT professionals agree that relying on SSO alone is not enough, as it still leaves a variety of cloud apps and privileged accounts unsecured.

Upgrading identity capabilities is a top priority 
98 per cent of IT professionals surveyed see room for improvement in the general security behaviour of their employees (creating strong passwords, ensuring secure sharing and collaboration). Due to competing priorities, IT teams are struggling to address their security needs. When asked about next year’s IT security objectives, 65 per cent agree that upgrading their Identity and Access Management capabilities is a priority. When asked for ideal features in an identity solution, respondents noted multi-factor authentication (55 per cent), integration with current infrastructure (52 per cent), a built-in password generator (44 per cent), support for both legacy and cloud apps (44 per cent) and an integrated system for managing, monitoring and setting policies (44 per cent).

Strengthening user authentication with MFA is critical

Among the key priorities for improving identity capabilities, 59 per cent of IT professionals agree that strengthening user authentication with MFA technology is critical. IT security professionals from organisations that have invested in or plan to invest in MFA see the most likely benefits as greater organisational security (60 per cent), fewer instances of incorrect access to confidential information (48 per cent) and decreased risk of credential/ password theft (47 per cent). Additionally, 36 per cent of respondents see implementing biometric MFA as a priority.

Balancing ease of use and security is a challenge when implementing an identity solution
Given that security is a high priority for most businesses, it’s no surprise that many are investing in identity solutions. Less than one per cent of IT professionals believe that managing user access is unimportant to the overall security of the organisation. Unfortunately, 92 per cent of organisations also say they are experiencing at least one challenge when it comes to identity management. The average organisation struggles with three identity-related challenges: 47 per cent of respondents said balancing ease of use with increased security was a hurdle, 40 per cent cite the general security of their solutions and 37 per cent are facing demands from employees for a solution that’s easy to use.