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The survey of 1,300 business leaders and F&A professionals in seven markets (US, Canada, UK, Germany, France, Singapore, Australia) was conducted by independent researcher Censuswide and examined the impact of COVID-19 on a randomly selected sample of large organizations. Findings suggest that while businesses now recognize the critical role financial data has to play in informing business strategy and continuity, poor visibility and a lack of access to real-time data is hindering companies’ ability to respond to volatile market changes.
When asked about the impact the pandemic has had on their organization, four in 10 (42%) respondents globally said their organization has become more focused on financial scenario planning and stress testing because of the ongoing impact of COVID-19. A similar number (40%) said that F&A is increasingly being called upon by their boards of directors to help with scenario planning, highlighting the growing importance of financial insights as companies try to move from crisis mode into recovery.
However, more than a quarter (28%) of respondents are worried that their F&A departments are not able to provide data quickly enough for their company to respond to unpredictable market changes. A mixture of remote and office-based working over the next 12 months could make this even more challenging; more than one in four indicate that hybrid working models will make it more difficult for F&A teams to collaborate (27%) and that this could lead to inaccuracies in financial data (27%).
Additionally, more than a quarter (27%) of C-suite executives admit that they have no visibility into financial scenario planning or stress testing at their organization, suggesting that key business leaders could be making decisions based on an incomplete picture of their organization’s financial health.
This lack of visibility is undermining trust in the data used for key financial processes and planning, particularly among the C-suite. Only around half (56%) of C-level executives said they are completely confident in the accuracy of their company’s financial data, compared with seven in 10 (71%) C-suite respondents surveyed in 2018. When F&A professionals were asked the same question, only 30% agreed they were completely confident in the accuracy of their company’s financial data (compared to 38% of those surveyed in 2018).
When respondents who did not completely trust the accuracy of their organization’s data were asked why, the main reason (cited by close to four in 10 (37%)) was their continued reliance on clunky spreadsheets and outdated processes that leave F&A teams in the dark until month-end. More respondents felt this was a problem in 2020 than in 2018 (28%), suggesting that digital transformation initiatives in F&A still have a long way to go.
“In addition to the significant implications for people’s health and wellbeing, the COVID-19 pandemic continues to have a considerable business impact on organizations across the globe,” said BlackLine CEO Marc Huffman. “As the situation continues to evolve, companies must rethink and reconfigure how they operate to ensure they are planning carefully for different outcomes and using robust and comprehensive data to make rapid, intelligent decisions. Companies that are able to do this will be better positioned to survive and even thrive over the coming months.”
“Many companies are still struggling with visibility and access to real-time financial data, but there is also widespread recognition that this needs to change,” continued Mr. Huffman. “Our research suggests that businesses leaders have recognized the value in having robust financial information and are ready to act.”
Results show that the pandemic has created a renewed urgency around digital transformation and investment in technology. Close to a third (32%) of those surveyed said developments over the last year have made people at their company value real-time access to financial data more and a similar number (31%) said there is now more urgency to redesign core business processes.
Furthermore, when it comes to the best practices that will help companies to remain competitive over the next year, technology that enables better management and visibility over financial data has a pivotal role to play. Just over a third (34%) said that investing in their company’s data analytics capabilities will help their organization retain a competitive edge and the same number are considering implementing or scaling automation solutions to help increase the accuracy and reliability of their organization’s financial data.
