Lumen and Cisco expand their partnership

For the past 18 months, companies have been heavily investing in the unified communications and collaboration (UC&C) tools that are necessary for remote work. Now, as remote and hybrid work environments become ubiquitous and technology continues to advance, many of these same companies are looking for new ways to provide reliable, fast, and secure collaboration solutions that maximize their existing UC&C investments.

Wednesday, 27th October 2021 Posted 3 years ago in by Phil Alsop

To help businesses upgrade to the latest advanced collaboration solutions, Lumen Technologies and Cisco have expanded their partnership to include a new offering: Lumen Solutions for Cisco Unified Communications Manager Cloud (UCMC). This new product pairs Cisco's most advanced, cloud-based collaboration services with the reliability and speed of Lumen's global fiber network, which makes it an ideal solution for businesses that have already invested in Cisco Webex, or those that are considering it.

"Because of the pandemic, enterprises all around the world have realized that the future of work includes remote and hybrid environments, so they are investing heavily in cloud solutions that integrate calling, conferencing, file sharing, and software applications," said Scott Velting, Lumen vice president of product management, voice and collaboration solutions. "Our expanded partnership with Cisco will enable current and future users of Cisco Webex to deploy flexible, agile, and efficient collaboration technologies without large capital investments, ongoing maintenance, or high IT expenses for staffing and training."

Key Facts About Lumen Solutions for Cisco UCMC

• The solution delivers a comprehensive, enterprise-level unified communications and collaboration service from the Cisco cloud. By empowering employees with the latest collaboration technology, companies become more flexible, agile, and efficient.

• Customers can avoid large capital investments, ongoing maintenance, and high IT staffing expenses, and they can utilize Lumen's global network, and operations and support teams.

• Service features may include calling, messaging, Cisco Webex integration, instant messaging, presence mobility, mobile and remote access, emergency call handling, collaboration phones and endpoints, network connectivity options, global availability, Lumen global 24/7 support and dedicated account teams.

"Hybrid work no longer applies to select employees, it is now relevant across all vertical segments and all sized companies," said Lorrissa Horton, vice president and general manager of Webex Calling and Online. "Cisco Webex knows how to provide the best employee and customer experiences for hybrid work environments. Combining the Cisco cloud with the Lumen global network, enterprises will be well prepared for the next phase of hybrid work as the modern workforce continues to evolve."