ServiceNow has announced a collaboration with Anthropic to enhance its AI-powered workflows by integrating the Claude model. This initiative is aimed at enhancing enterprise application development, particularly in healthcare and life sciences.
At the heart of this collaboration is Claude, a model embedded within the ServiceNow AI Platform. It is designed to empower developers, both seasoned and novice, to create complex agentic workflows that operate autonomously. ServiceNow accommodates over 29,000 employees with access to Claude, aiming to streamline processes and increase productivity, exemplified by a 95% reduction in seller preparation time.
Moreover, under the governance of ServiceNow’s AI Control Tower, organisations can monitor and manage AI deployments while supporting compliance and operational oversight.
"ServiceNow with Anthropic is turning intelligence into action," remarked Bill McDermott, ServiceNow's chairman. This partnership seeks to enable enterprises to leverage AI not merely as a tool, but as a core component of daily operations.
In product development, Claude is the default model used by ServiceNow’s Build Agent, which ServiceNow expects to see a fourfold increase in usage over the next year. With the integration of Claude Code, developers can use natural language prompts to create and manage applications, reducing the need for manual coding effort.
This collaboration extends beyond internal operations, offering AI-enhanced deployment opportunities for partners and customers alike, with the goal of reducing implementation time by 50%. In specific sectors like healthcare, Claude assists in complex tasks such as research analysis and claims authorisation.
Internally, ServiceNow harnesses Claude’s capabilities to enhance its workforce productivity. Sales teams, for instance, look to benefit from AI-powered coaching tools that combine real-time research and enterprise data, cutting down preparation time. Similarly, Claude Code aims to support engineers with its AI-assisted coding, which speeds up tasks from code writing to debugging.
Available across the enterprise, Claude aids ServiceNow's global customers in managing and automating billions of workflows yearly.
