Indigo 21 has introduced Teramind's workforce monitoring and insider threat protection solutions through its reseller partner network.
As organisations continue to operate hybrid and remote workforce models, monitoring employee activity, managing compliance requirements, and addressing insider risks remain operational considerations. Teramind's platform provides real-time monitoring and behavioural analytics designed to support these requirements.
Jeff Green, Co-founder, Indigo 21 stated: “Businesses today need more than visibility. They need context, control, and confidence. By working closely with leading AI communications vendors, we ensure that solutions like Teramind are not just deployed but embedded into a broader service model that delivers measurable outcomes and ensures partners can deliver ongoing insight to their customers without needing to build additional internal capability.”
Through Indigo 21, organisations can access these capabilities as part of a managed BPO solution. The service is intended to support deployment and integration within existing customer experience environments.
The partnership enables resellers to:
- Add workforce monitoring, security, and workforce analytics solutions to their portfolio
- Provide workforce performance and behavioural insights to customers
- Support compliance requirements and insider risk management
- Deliver services that can be scaled without significant additional operational overhead
Teramind's platform provides monitoring and analytics capabilities, while Indigo 21 offers monitoring and reporting services designed to help partners interpret and present the resulting data to customers.
Indigo 21 also works with AI communications platform providers, enabling Teramind's capabilities to be integrated into customer engagement and operational workflows where required.
The solution is available to Indigo 21 reseller partners and includes onboarding, partner enablement, and managed service delivery to support adoption and ongoing use of the platform.
