NEWS
Consumers becoming increasingly comfortable with human-mimicking robots in customer service
  • Posted on 29th January 2019 in by Phil Alsop

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...

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NEWS
AI to assist employees' productivity by 2021
  • Posted on 28th January 2019 in by Phil Alsop

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...

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NEWS
Telekom Slovenije selects Bulb Technologies to automate customer care
  • Posted on 28th January 2019 in by Phil Alsop

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS
Harnessing the benefits of machine learning
  • Posted on 24th January 2019 in by Phil Alsop

Analytics Intelligence partners with Tealium to provide frontline business users with a simple and effective way to standardise, enrich, distribute, and activate customer data in real time.

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NEWS
AI momentum continues to grow

The number of organisations implementing artificial intelligence (AI) grew 270 per cent in the past...

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NEWS
Staffordshire University creates future blueprint for student success using artificial intelligence

Staffordshire University has teamed up with leading Cloud Services Provider, ANS Group to become...

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NEWS
RPA and retail

UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This...

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NEWS
ANSecurity and Gemalto help Trustology deliver Blockchain innovation

ANSecurity, a specialist in advanced network and data security, has announced a successful project...

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NEWS
UiPath and Enate sign global reseller agreement

Partnership makes UiPath the only RPA vendor capable of managing end-to-end processes with robots...

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NEWS
IPsoft introduces 1RPA

With its cognitive user interface through Amelia, its dynamic scalability, and its ability to read...

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NEWS
Retail C-Suite embracing AI and edge technologies to improve customer experience

Survey conducted by Incisiv in collaboration with Microsoft reveals executives plan to invest in...

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NEWS
IT practitioners and managers' wages are closing in, as appetite for automation increases

DevOps practitioner salaries increase worldwide, as growing demand for IT talent and automation...

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NEWS
Making AI responsible and effective

84% of business leaders think artificial intelligence (AI) will be critical to their business in...

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NEWS
88% of UK gaming firms use artificial intelligence to get closer to punters

Online, high-street and app-based gaming firms all use artificial intelligence to drive...

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NEWS
Almost half of companies still can’t detect IoT device breaches

Use of blockchain technology to help secure IoT data, services and devices doubles in a year.

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Videos

Henrik Sandin, Director & Principal ESG Specialist at Workiva, discusses the findings of the company’s recent ESG Practitioner Survey, covering the impending EU Corporate Sustainability Reporting Directive...
Leah Goldfarb, Environmental Impact Officer at Platform.sh, explains the importance of being able to identify truly green data centres as organisation’s develop their own sustainability objectives and also...
Alex Hoff, Co-Founder and Chief Strategy Officer at Auvik, discusses the results of the company’s recent IT Trends 2024 Industry Report, which explains how the ongoing skills shortage is shaping IT...
Venessa Moffat, EMEA Channel Manager, Ekkosense and Nick Ewing, MD of Efficiency IT, discuss the new partnership between the two companies which brings together EIT’s expertise in data centre design, build,...

Expert Opinions

By Carl Peters, European VP Solutions Engineering at Zayo Group.
By Igor Epshteyn, CEO at Coherent Solutions.
Despite the massive opportunity presented by AI for the services industry, 54% of services leaders surveyed report that adapting to AI will be one of their biggest external challenges over the next year. By...
Gordon Johnson, Senior CFD Manager at Subzero Engineering, addresses the potential risk of data centers becoming stranded assets due to their power-intensive nature. As data centers increasingly handle...