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NEWS
IPsoft launches Amelia for Customer Care
  • Posted on 3rd June 2020 in by Phil Alsop

The Digital Contact Centre Employee, who already handles 4.5 million calls/month at Telefónica, can now be cloud-sourced via DigitalWorkforce.ai to support more organisations in delivering a scaled and superior customer service.

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NEWS
Elastic infrastructure for AI and ML applications
  • Posted on 3rd June 2020 in by Phil Alsop

VMware has introduced a new integrated feature in VMware vSphere 7 that will enable enterprises to deliver elastic infrastructure on-demand for artificial intelligence (AI) and machine learning (ML) applications. This new feature—VMware vSphere Bitfusion—is developed out of VMware’s 2019...

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NEWS
Keysource launches AI service
  • Posted on 3rd June 2020 in by Phil Alsop

Keysource is launching a new facilities maintenance service which utilises the latest machine learning/artificial intelligence technology to help organisations to transform their edge operational management strategy. KAI (Keysource Artificial Intelligence) has been designed to enable companies to...

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NEWS
Finance sector focuses on AI investments
  • Posted on 2nd June 2020 in by Phil Alsop

While AI is not widely in use by most financial institutions, new research by The Economist Intelligence Unit shows 86% of banks and insurance companies plan to increase AI-related investment into technology by 2025.

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NEWS
Global IoT interoperability takes step forward

International standards initiative oneM2M has welcomed a range of new members as organisations...

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NEWS
Westcon signs EMEA distribution agreement

Westcon has signed an EMEA distribution agreement with Mist Systems, a Juniper Networks company....

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NEWS
Razor powers AI-driven technology for leading UK charity Versus Arthritis

Cutting-edge AI tools will enhance the management and communication of research.

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NEWS
Acronis forms AI partnership with Roma

Acronis has formed an official Artificial Intelligence partnership with Associazione Sportiva Roma,...

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NEWS
Taking the 'i' out of IoT

Syniverse has published the findings of research conducted by Omdia into the concerns and...

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NEWS
Eggplant enhances Digital Automation Intelligence Platform with Deep Learning

Further simplifies & accelerates test automation and provides impact analysis to detect risks.

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NEWS
ERT helps medical researchers accelerate clinical trials

Advanced observability speeds DevOps process and assures optimal performance of clinical trial...

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NEWS
Morpheus unveils updates

Morpheus Data, a leading multi-cloud management platform company, has unveiled dozens of network...

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NEWS
Morpheus unveils dozens of updates

Morpheus Data, a leading multi-cloud management platform company, has unveiled dozens of network...

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NEWS
Westcon to distribute Sumo Logic’s Continuous Intelligence Platform

Westcon and Sumo Logic have have signed an EMEA distribution agreement. Sumo Logic is the market...

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NEWS
Tufin Expands security automation capabilities

Latest release of Tufin Orchestration Suite extends market-leading automation of next-generation...

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Videos

Katie Coulson, EVP & General Manager, Skanska Advanced Technology (SAT), talks about how Skanska approaches some of the most demanding construction projects in the data centre industry, thanks to its new...
Adam Pitton, Heimdal Security cybersecurity advisor and former UK cyber detective, discusses the findings of the company’s recent survey 80 North American MSPs, showing that fragmented security stacks drive...
Andrew Batson, Head of U.S. Data Center Research at JLL, explains how the North America data centre colocation market has reached a critical tipping point, with vacancy rates plummeting to an unprecedented...
Johan van Hover, Business Manager at Arteco Coolants, outlines the company’s history as a joint venture between Chevron and TotalEnergies and its reputation for high performance coolant technologies,...

Expert Opinions

By Eric Herzog, CMO at Infinidat.
By Kiva Kolstein, President and Chief Revenue Officer at AlphaSense.
Tim Grieveson, Chief Security Officer at ThingsRecon discusses the latest vulnerabilities affecting MSPs especially when a partnership is mismanaged.