MSP Channel Insights

New AI technology set to maximise efficiency in operations

Posted on 28th June 2023 in by Phil Alsop

EnateAI automatically categorizes emails, extracts data, performs sentiment analysis, and understands foreign languages.

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Snowflake and NVIDIA team

Posted on 27th June 2023 in by Phil Alsop

The integration of NVIDIA NeMo with Snowflake will let businesses securely build custom large language models using their own proprietary data in the Snowflake Data Cloud.

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Automation key to unlock AI's potential?

Posted on 27th June 2023 in by Phil Alsop

New capabilities enable organisations to unleash AI-powered automation to targeted business challenges.

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CEOs embrace Generative AI

Posted on 27th June 2023 in by Phil Alsop

Half (50%) of CEOs report they are already integrating generative AI into digital products and services.

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Redefining Application Performance Monitoring?

APM 360 empowers all engineers to use APM everyday, and not just during incidents, with daily...

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ThoughtSpot acquires Mode Analytics

With Mode and ThoughtSpot, data teams can use a flexible, efficient code-first approach to deliver...

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Telenor IoT introduces IoT Complete

The fully integrated service enables enterprises to connect their products from certified...

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AWS launches Generative AI Innovation Centre

AWS invests $100 million in a new program that connects AWS machine learning and artificial...

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Generative AI breakthrough

Dataiku has announced breakthroughs in Generative AI enterprise applications, safety, and tooling.

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Investment in Employee experience, Cloud and AI drives improved customer experience

91% of organizations agree better EX will directly affect their net profit; 92% say the same about...

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ST Telemedia Global Data Centres and Firmus Technologies forge partnership

Collaborative venture aims to provide cost-effective, large-scale and sustainable GPU and AI cloud...

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Economic uncertainty driving business for MSPs

Kaseya has released its 2023 IT Operations Report, which surveyed over 1,300 technology leaders...

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IBM serves up AI commentary and AI draw analysis

IBM AI Draw Analysis creates a new statistic for tennis, offering deeper insight into a player’s...

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Genesys unveils expanded relationship with AWS and new Genesys Cloud CX innovations

Genesys Experience Index launches with new tailored solution to help contact centres improve agent...

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EDF UK selects Dynatrace

Major global producer of low-carbon electricity leverages unified observability and security...

Inside Portnox’s global channel launch and passwordless NAC strategy

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

From SLAs to XLAs: why outcomes will define the next era of connectivity

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He...

MSP growth, AI adoption, and generational shifts in buying

Greg Jones, SVP of MSP Success at Kaseya, discussed the TruPeer initiative and its role in supporting MSPs. He also addressed SMB IT growth, AI adoption, sustainability, and the influence of Gen Y and Gen Z...