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Customer satisfaction rises overall
  • Posted on 14th August 2014 in by Phil Alsop

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage
  • Posted on 14th August 2014 in by Phil Alsop

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere
  • Posted on 13th August 2014 in by Phil Alsop

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...

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Scalr introduces Cloud Cost Analytics
  • Posted on 13th August 2014 in by Phil Alsop

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad group of stakeholders within an enterprise to understand and analyze the costs associated with using cloud computing resources. This set of features addresses a growing need for IT operations and...

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and...

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Citygate expands to new sites in partnership with Node4

New and used car dealer Citygate has been able to reduce costs, simplify IT management and increase...

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Only one in a 100 Cloud providers meet proposed EU Data Protection requirements

The EU General Data Protection Regulation is expected to be passed this year and take effect in...

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New IBM SyNAPSE chip could open era of vast neural networks

New chip with brain-inspired non-von Neumann computer architecture has one million neurons and 256...

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IT budgets set to increase according to a third (37%) of financial services organisations

Survey of UK & Ireland financial services sector reveals companies are set to spend as...

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Reflexis chooses IBM Cloud infrastructure

Reflexis, a leader in integrated real-time execution and workforce management solutions, has...

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Zadara debuts on-premise as-a-service enterprise storage

Zadara™ Storage, Inc. has announced the immediate availability of its VPSA™ On-Premise...

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Peplink removes restriction on access to ‘innovative’ cloud based device management

Standalone subscriptions now available for InControl 2 management tool without the need for...

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South Korea’s improving economic conditions boost ICT expenditure

Due to the improving economy and enhanced financial prospects in South Korea, enterprises embrace...

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Worldwide IT market showing tentative signs of improvement

According to the newly published International Data Corporation (IDC) Worldwide Black Book (Doc...

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Firehost appoints EMEA VP

FireHost, the secure cloud provider, has appointed Eleri Gibbon as Vice President of EMEA. In this...

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Videos

A unified standard of cybersecurity excellence

Daniel Ciobanu, CEO & Co-Founder of CyberGlobal, explains how the cybersecurity industry has become overcrowded and fragmented, making it challenging to differentiate between top-tier providers and generic...

Legacy data centres - time for open heart surgery?!

Simon Harris, Director of Critical Infrastructure at BCS, discusses the role that legacy data centres have in supporting the development of AI, with inferencing seen as a major opportunity. Simon outlines the...

The 3 Rs define Netwrix’s channel expansion priorities

Stuart Robson-Frisby as Vice President, Worldwide Channel at Netwrix, outlines the company’s plans to scale its channel-first go-to-market strategy, with his appointment and that of Frank DeCicco as Head of...

Fibre overlooked in UK infrastructure planning

Lee Myall, CEO of Neos Networks, outlines how, over the past decade, there’s been a huge amount of investment in last-mile fibre builds, but core fibre networks across the country have received much less...

Expert Opinions

Prefabricated data centres: A scalable solution to take on the AI age

By Harqs Singh, CTO and Founder, InfraPartners.

Scotland must choose - AI powerhouse or AI wasteland

By Danny Quinn, Managing Director at DataVita.

Keeping the UK online through resilient data centre operations

By Alan Stewart-Brown, VP EMEA at Opengear.

CDUs: The Brains of Direct Liquid Cooling

By Gordon Johnson, Senior CFD Manager, Subzero Engineering.

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