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From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

Community collaboration and transparency - key to data centre success in the AI era

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security and the growing complexity of the Microsoft ecosystem. He...

More tech, less productivity - what’s going wrong?

Ofir Bloch, VP at WalkMe, discusses the results of WalkMe’s fifth annual State of Digital Adoption report, which reveals that over half (54%) of workers bypassed AI tools and completed tasks manually at...

Expert Opinions

The OT blind spot in data centre resilience

Why visibility into supporting operational systems matters just as much as protecting core IT.

Biometrics in the age of AI: Can zero-knowledge restore trust?

By Paul Inglis, Senior Vice President and General Manager at Ping Identity.

Why AI pilots stall in UK organisations

By Andrea Pleşea, PhD, Co-founder and COO, Druid AI.

Reimaging Managed Services for the AI Era

DXC OASIS is an intelligent orchestration platform that integrates seamlessly across existing IT environments, connecting and actively managing organisations’ entire IT estates in real time.

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