Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 1 year ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

DEI matters more than ever - in the IT industry and beyond

Posted 1 day ago by Phil Alsop

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the...

ALE continues to innovate with ALIE chatbot and Private 5G solution launches

Posted 2 days ago by Phil Alsop

Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot,...

GenAI momentum drives new era of application and infrastructure modernisation

Posted 2 weeks ago by Phil Alsop

Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and...

WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Posted 2 weeks ago by Phil Alsop

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive...

Logpoint plans to lead on European threat detection

Posted 2 weeks ago by Phil Alsop

Frank Koelmel, CRO at Logpoint, discusses the new partner program which sees the company amplifying its strategic focus on Managed Security Service...

Fivetran’s enhanced Partner Program targets AI-focused data infrastructure opportunities

Posted 2 weeks ago by Phil Alsop

Tony Kelly, Director of Alliances, EMEA at Fivetran, explains what Fivetran’s enhanced partner programme means – higher incentives via the four...

Extreme Networks’ Platform ONE delivers consumption-based billing model for MSPs

Posted 3 weeks ago by Phil Alsop

Dan Dulac, Extreme Networks’ VP of Solutions Strategy, discusses the recently launched Extreme Platform ONE™ for Managed Service Providers...

A private solution to a public cloud ‘problem’

Posted 3 weeks ago by Mike Hewitt

Mike Hoy, CTO, Pulsant, outlines some of the end user uncertainties related to cloud - discussing network connectivity, data sovereignty and data...