Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 1 year ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

Growth is on the Horizon

Posted 1 day ago by Phil Alsop

John Paglicua, President and CEO at N-able, discusses the findings of the recently published second annual MSP Horizons Report in partnership with...

How to avoid costly backup storage mistakes

Posted 5 days ago by Phil Alsop

Bill Andrews, ExaGrid President and CEO, addresses many of the misconceptions around the cost of different backup storage options, with many end...

Rapid7 launches global PACT Partner Program

Posted 1 month ago by Phil Alsop

Kelly Hiscoe, Senior Director, Global Partner Programs and Experience and Tim Goodwin, Director International Channel Partnerships, both at Rapid7,...