Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 1 year ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

WOMEN IN THE CHANNEL – SAL KING, SCALEFUSION

Posted 1 week ago by Phil Alsop

Sal King, Channel Sales Manager for the UK and Ireland at Scalefusion, discusses the company’s expansion into a new region as part of the...

Ramping up recover, reuse, reclaim, recycle

Posted 1 week ago by Phil Alsop

Simon Taylor, Chairman at Bioscope and sister company N2S, shares a progress report on the importance of biorefining and bioleaching when it comes to...

Compliance as a Service (CaaS)

Posted 1 month ago by Phil Alsop

Tim Golden, CEO of Compliance Scorecard, explains that the company, a Compliance as a Service (CaaS) platform provider, has partnered with Pax8 to...

Paessler launches dedicated MSP program

Posted 1 month ago by Phil Alsop

Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring solutions, has launched its first-ever dedicated...

Omnissa launches new Partner Program

Posted 1 month ago by Phil Alsop

Renu Upadhyay, SVP & CMO, Omnissa, talks through the newly launched Omnissa Partner Program, a reimagined program designed to accelerate partner...

DEI matters more than ever - in the IT industry and beyond

Posted 1 month ago by Mike Hewitt

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the...

ALE continues to innovate with ALIE chatbot and Private 5G solution launches

Posted 1 month ago by Phil Alsop

Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot,...

GenAI momentum drives new era of application and infrastructure modernisation

Posted 2 months ago by Mike Hewitt

Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and...