Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 1 year ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

Strategies for MSP growth and success

Posted 1 day ago by Phil Alsop

Gary Pica, Founder, TruMethods, a Kaseya Company, discusses the findings of Kaseya’s 2025 State of the MSP Industry Look Ahead: Trends, Growth and...

Shaping the future of cybersecurity through channel excellence

Posted 3 days ago by Phil Alsop

Craig Patterson, recently appointed Global Channel Chief at Exabeam, discusses his new role as he leads will lead efforts to drive innovation and...

Sectigo launches Certificates as a Service (CaaS) and PQC Labs to provide crypto agility

Posted 3 days ago by Phil Alsop

Jairo Fraile, vice president of global partner sales at Sectigo, discusses the company’s recently introduced cybersecurity innovations – the CaaS...

Empowering channel partners to elevate their customers’ cyber resilience and profitability

Posted 1 week ago by Phil Alsop

Larry Meador, recently appointed Channel Chief at Cavelo – focused on attack surface management for MSPs, explains how his work with the company as...

DCS talks to ToffeeX at TechExGlobal 2025

Posted 1 week ago by Alex Mayo

In this video, DCS talks to ToffeeX at TechExGlobal 2025.

DCS talks to Barbara at TechExGlobal 2025

Posted 1 week ago by Alex Mayo

In this video, DCS talks to Barbara at TechExGlobal 2025.

DCS talks to Edge Impulse at TechExGlobal 2025

Posted 1 week ago by Alex Mayo

In this video, DCS talks to Edge Impulse at TechExGlobal 2025.

DCS talks to Nasuni at TechExGlobal 2025

Posted 1 week ago by Alex Mayo

In this video, DCS talks to Nasuni at TechExGlobal 2025.