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Delivering an optimised digital customer experience

  • Wednesday, 27th September 2023 Posted 2 years ago in Vendor by Mike Hewitt
Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

From reactive to predictive IT: using AI to transform support models

Posted 1 week ago by Sophie Milburn
Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift...

Webex launch at Gamma: a partner-led approach explained

Posted 4 weeks ago by Sophie Milburn
In this interview, Will Morey, Managing Director at Gamma, discusses the company’s Webex launch, including how a partner-led pre-launch shaped the...

Why cybersecurity is no longer just technical: the rise of human risk management

Posted 1 month ago by Sophie Milburn
In this interview, Aaron Watts, Chief Channel Officer at usecure, explains why people, not just technology, are now the primary target for...

Bringing order to network security in a multi-cloud era

Posted 1 month ago by Sophie Milburn
In this interview, Gal Yosef, Director of Solution Engineering at AlgoSec, discusses how AI is reshaping both cyber threats and defences, and why...

Human spirit, strategy, and interaction: fuelling growth and connection in the channel

Posted 1 month ago by Sophie Milburn
Nancy Hammervik, Chief Channel Officer at GTIA, shares insights from 40 years in the tech channel. She explains how community, mentorship, and a...

Why collaboration is driving innovation in the future of IT services

Posted 1 month ago by Sophie Milburn
Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the...

Beyond generative AI: agentic workflows in the MSP security stack

Posted 1 month ago by Sophie Milburn
In this interview, Doni Brass, VP of Products at Guardz, breaks down how Guardz is helping MSPs fight back against increasingly accessible cybercrime...

AI in action: applying probabilistic thinking to enterprise workflows

Posted 1 month ago by Sophie Milburn
Andy MacMillan, CEO of Alteryx, explores how organisations can scale AI effectively by empowering business analysts to work with data and...

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