Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 2 years ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

From optional to essential: why email authentication is now a business priority

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In this conversation, Mike Anderson, Global Channels Director at EasyDMARC, explains why DMARC has shifted from an optional best practice to a...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

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In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the...

From firefighting to frameworks: Helping MSPs scale with operational maturity

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Posted 2 weeks ago by Sophie Milburn

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that...

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

Posted 2 months ago by Sophie Milburn

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered,...

Agentic AI, Data Security and Enterprise Productivity in 2026

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Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report....

Small Businesses at Risk from Cybersecurity Threats

Posted 2 months ago by Mike Hewitt

Dor Eisner, Co-Founder and CEO of Guardz, shares insights from the latest Cybersecurity SMB Report. He discusses the evolving threat landscape,...

Sustainability and advanced storage performance go hand in hand

Posted 3 months ago by Phil Alsop

Eric Herzog, Chief Marketing Officer at Infinidat, outlines how and why Infinidat has seen outstanding success with the launch of the InfiniBox® G4...