Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 1 year ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

Compliance as a Service (CaaS)

Posted 4 days ago by Phil Alsop

Tim Golden, CEO of Compliance Scorecard, explains that the company, a Compliance as a Service (CaaS) platform provider, has partnered with Pax8 to...

Paessler launches dedicated MSP program

Posted 1 week ago by Phil Alsop

Edward Knight, MSP Director at Paessler, explains how the leading provider of IT and IoT monitoring solutions, has launched its first-ever dedicated...

Omnissa launches new Partner Program

Posted 2 weeks ago by Phil Alsop

Renu Upadhyay, SVP & CMO, Omnissa, talks through the newly launched Omnissa Partner Program, a reimagined program designed to accelerate partner...

DEI matters more than ever - in the IT industry and beyond

Posted 3 weeks ago by Mike Hewitt

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the...

ALE continues to innovate with ALIE chatbot and Private 5G solution launches

Posted 3 weeks ago by Phil Alsop

Chris Derham, Business Development Director – Networks, Alcatel-Lucent Enterprise, discusses the company’s innovative generative AI chatbot,...

GenAI momentum drives new era of application and infrastructure modernisation

Posted 1 month ago by Mike Hewitt

Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and...

WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Posted 1 month ago by Mike Hewitt

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive...

Logpoint plans to lead on European threat detection

Posted 1 month ago by Phil Alsop

Frank Koelmel, CRO at Logpoint, discusses the new partner program which sees the company amplifying its strategic focus on Managed Security Service...