Delivering an optimised digital customer experience

Wednesday, 27th September 2023 Posted 2 years ago in Vendor by Mike Hewitt

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

Posted 2 weeks ago by Mike Hewitt

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered,...

Agentic AI, Data Security and Enterprise Productivity in 2026

Posted 2 weeks ago by Mike Hewitt

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report....

Small Businesses at Risk from Cybersecurity Threats

Posted 3 weeks ago by Mike Hewitt

Dor Eisner, Co-Founder and CEO of Guardz, shares insights from the latest Cybersecurity SMB Report. He discusses the evolving threat landscape,...

Sustainability and advanced storage performance go hand in hand

Posted 1 month ago by Phil Alsop

Eric Herzog, Chief Marketing Officer at Infinidat, outlines how and why Infinidat has seen outstanding success with the launch of the InfiniBox® G4...

MSPs stand at a once-in-a-generation crossroads

Posted 2 months ago by Phil Alsop

Jim Lippie, Chief Product Officer, Kaseya, discusses the recent Kaseya DattoCon 2025 conference, where the company unveiled its latest innovations...

Enterprise-grade cybersecurity, simplified for SMEs

Posted 2 months ago by Mike Hewitt

Richard Jelbert, CEO of Cyberrock, discusses how, in today’s fast-changing digital landscape, businesses of all sizes face relentless cyber threats...

Stronger together

Posted 2 months ago by Mike Hewitt

Trustmarque, a leading technology services partner, and Ultima Business Solutions, a specialist in managed services and automation, have completed...

Rethinking MSP Partnerships: Paul Hettesheimer on Building True Support for Service Providers

Posted 2 months ago by Mike Hewitt

Paul Hettesheimer, VP Enterprise Sales (US), Hexnode, discusses how many vendors still treat MSPs like resellers, but such a model doesn’t really...