Proactivity, AI and transparency - the top customer expectations

Sunday, 14th December 2025 Posted 4 months ago in Tech & Trends by Phil Alsop

Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured heavily as key trends among customers, with demands for a more proactive service, increased customer support, and transparency being essential areas for MSPs to evolve their offerings and client engagement strategies.

Overlay and underlay convergence in modern networking and security

Posted 1 day ago by Sophie Milburn

Luca Simonelli, Senior Vice President Channel & Global Alliances at GCX, explains the move toward converging underlay and overlay models, and how...

Elevating MSP support: becoming trusted advisors in a complex IT landscape

Posted 2 weeks ago by Sophie Milburn

Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to...

Edge observability takes centre stage

Posted 1 month ago by Phil Alsop

Arturo Oliver, Sr. Director of Market Strategy & Analyst Relations at ScienceLogic, discusses why the edge is becoming the new frontier for...

Empowering MSPs to Combine Human Expertise with CISO Insights

Posted 2 months ago by Sophie Milburn

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses...

Observability investments on the increase

Posted 3 months ago by Phil Alsop

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report...

Cybersecurity - as easy as MFA?

Posted 3 months ago by Phil Alsop

Michael Downs, VP, global sales at SecurEnvoy, discusses the importance of Multi-Factor Authentication (MFA) as a crucial part of any effective...

Work AI Institute delivers real-world lessons for successful AI adoption

Posted 3 months ago by Phil Alsop

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard,...

CISO report reveals the extent of the cybersecurity challenge in the age of AI

Posted 3 months ago by Phil Alsop

CEO Dave Gerry, and Dr David Brumley, Chief AI and Science Officer, both at Bugcrowd, discuss the findings of the recent “Inside the Mind of a CISO...