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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect their ability to do their job, while more than one-third contacted IT six times or more due to related problems in the past year alone.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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Advanced cooling makes major energy savings

Airedale by Modine has published the results of a new study showing that a 44% energy saving can be...

Hybrid IT insights

There is no better way to understand trends in any industry than by going directly to those...

RDA completes seed fund round to commercialise tech to improve data centre sustainability

Red Dot Analytics, a NTU spin-off, has successfully raised seed funds to commercialise their...

China Mobile International scales up new Frankfurt data centre

ABB’s digital solution cut overall installation and commissioning time by 60% while using 90%...

Datum moves to renewable HVO fuel

Datum Datacentres, the business-critical data centre provider, will be transitioning from diesel to...

Nu Quantum secures £7M to build the networking infrastructure for quantum computers

The new funding will accelerate Nu Quantum’s mission to build the entanglement fabric essential...

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