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Twilio research reveals how disjointed digitisation is costing businesses

UK’s 100 most popular companies offer on average 3.5 customer engagement options, yet two-fifths of UK consumers say it’s now more difficult to reach customer support.

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Cognizant engaged by Volkswagen Group Ireland

Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience.

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Companies failing to engage suppliers on nature and climate

Less than half (41%) of companies disclosing to CDP are reporting on any of their supply chain emissions despite their impact significantly outsizing (11.4x) direct emissions.

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Sage leverages Pluralsight Skills

Sage, the leader in accounting, financial, HR and payroll technology for small and mid-sized businesses, is leveraging Pluralsight Skills to develop a cybersecurity skills development program, helping to build expertise within its engineering teams globally.

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NEWS

Colt selects Amdocs

Digitalisation of Colt’s global product and service inventory will bring greater choice, simplicity and automation to its business customers.

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NEWS

Government unprepared for hybrid challenges

Ivanti has published the results of its Government Cybersecurity Status Report. Ivanti worked with cybersecurity experts and surveyed more than 800 government workers globally to understand the attitudes and actions of government workers when it comes to cybersecurity.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most...

Business tech leaves employees frustrated

A fifth of employees within large businesses more frustrated with business applications than they...

DNP and Gemalto deliver secure IoT connection

Gemalto is supplying its security solutions developed for the Internet of Things (IoT) market...

Portakabin undertakes multi-million pound digital transformation

Modular construction pioneer Portakabin has launched an integrated customer experience service...

Iskratel deploys IoT-based Incident-Response Management solution for Slovenian Railways

IoT solution has already prevented four potential rail incidents and will be showcased at InnoTrans...

Wipro launches Technology Business Management Practice in collaboration with Apptio

Wipro will be launching a Technology Business Management (TBM) Practice as part of its strategic...

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