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Digital Business

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Retail industry lags behind in customer experience strategy

Despite ambition for customer experience success, lack of data and analytics hinders delivery.

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81% of global IT decision makers plan to add MACH elements

C-suite is driving the push for modernization to enhance customer experience while saving on budget and staffing resources.

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NEWS

Research reveals a customer relationship crisis

Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM is costing them revenue.

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Acceleration of digital transformation pushing organisations towards a more data-driven approach

84% of businesses have seen more demand for data due to Covid-19, but nearly a third say data quality remains a fundamental barrier.

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'Digital-enabling' countries proved more resilient to the Covid-19 economic shock

The US, Germany and Denmark once again make the top three of the 2020 Enabling Digitalization Index (based on data from end-2019).

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NEWS

Northumbria keeps knowledge flowing

Leading professional university leverages digital workspace solutions to fuel new models for education that enable learning from anywhere.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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Markerstudy Group leverages investment in Citrix Cloud Services and IGEL OS

British insurance services company, Markerstudy Group, has quickly, successfully and...

Avaya, Summit Technology awarded contract for Magdi Yacoub Global Heart Centre in Cairo

Under-construction Magdi Yacoub Global Heart Centre in Cairo will be an advanced healthcare...

Nexthink publishes Digital Employee Experience For Dummies

The special edition book aims to educate IT Leaders on understanding and creating better DEX in the...

Half of European organisations still have no corporate BYOD policy

Organisations don’t know what devices - either work or personal – are accessing corporate...

VR Industry Forum focuses on collaboration

28 major companies collaborate to promote the adoption and end-to-end interoperability of VR...

Generation Z study: We expect technology to bring equality to the workplace

UK research from Dell Technologies reveals almost three quarters (73%) of respondents aged between...

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