All sectors have progressed on their digital transformation capabilities with Covid-19 being the catalyst; retail (73%) and telecom (71%) lead the way.
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Digital transformation accelerated amid a turbulent year, illuminating the need for an upskilled, future-fit workforce.
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The majority of technology executives surveyed acknowledge the growing importance of digital employee experience, but less than half measure it the Nexthink Pulse Report finds.
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The events of 2020, combined with technological advances and adoption of cloud and artificial intelligence for video surveillance, will make 2021 a transformational year for the industry.
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Despite media buzz and high board-level interest in these topics, AI/automation and Internet of Things (IoT) are currently the least important topics for IT leaders heading into 2021.
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Nearly half of global businesses (49%) expect the COVID-19 pandemic will have a significant impact on traditional, non-digital businesses that are not aggressively transitioning to digital, according to a new global report from Cognizant’s Center for the Future of Work and Oxford Economics, The Work Ahead: Digital First (to Last). In fact, 46% expect less personal and social interaction with customers, and well over one-third (37%) say they’ll need to rely on digital channels for customer...
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