Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

Read More

Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

Read More

Stephen Bryant joins DigitalRoute as CTO

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

Read More

NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

Read More

IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

Read More

NEWS

IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

Read More

Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

Read more
Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders...
New survey further reveals that 23% of UK IT leaders believe their business will fail without...
Circular Computing and Total IT Global sign strategic agreement to supply BSI-certified...
Three quarters of business leaders are reducing ‘tedious tasks’ as part of digital...
Sonepar, leading B-to-B distributor of electrical products, solutions, and related services, has...
Despite the obsession with agility, efficiency, and productivity, the evolution of technology has...