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Digital Business

Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Skillsoft introduces All Digital Transformation Courses

North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance its digital transformation training.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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New report questions the carbon reality behind 100% renewable energy claims

Global study finds 42% of business respondents that can claim to be powered by “100% renewable...

City Football Group partners with Cisco

City Football Group (CFG) has formed a new global multi-year partnership with Cisco, the worldwide...

Benchmarking puts skills in the spotlight

Skill Benchmark Assessments brings unique approach to measuring learners’ skill proficiency and...

Ocado changes the face of online shopping

The Ocado founders were way ahead of their time when, back in 2000, they started the UK’s only...

Businesses hoard data but slow to exploit its machine learning power

Research published by in-memory analytics database creator, Exasol, reveals that only 30% of...

Genesys launches Genesys DX

New digital-first product transforms the customer conversation beyond transactional chat...

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