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IT Management + Service

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TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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VIDEO

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Guy Harvey Resort Enhances Security and Accelerates Growth

Hear from Larry Collier, Director of Hotel Operations, about Guy Harvey Resort and the reason they...

The Channel – delivering technology choice and expertise

Jeff McCullough, Vice President of Global Channel Sales at Park Place Technologies, talks through...

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk...

AIOps helps US Bank increase automation across the tool chain

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large,...

Shedding light on your data centre

Less than 1% of IT companies have a complete view of their data centers.

Value Stream Management – an emerging discipline

DW talks to Helen Beal, Chair of the newly-formed Value Stream Management Consortium – covering...

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