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IT Management + Service

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TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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VIDEO

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris...

Data centre sustainability - Part 1

How do you balance ever-growing demands of digital consumers with the need to ensure that data...

Exelixis deploys InForm to help stabilize their clinical study process

Vicken Yanikian, Associate Director, Clinical Data Management Systems at Exelixis discusses...

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT...

Making the most of IT management - NinjaRMM

Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and...

Automation - Introduction to the Center of Enablement for Automation

Understand the importance of an Automation Center of Enablement (COE) in going digital with your...

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