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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cloudflare 2026 report on application modernisation

The 2026 App Innovation Report examines application modernisation and its impact on AI adoption and...

Overconfidence and under preparedness: A costly cybersecurity oversight for British businesses

New research shows a dangerous complacency in UK cybersecurity strategies, leaving businesses...

DRYiCE iObserve powered by SolarWinds offers 'comprehensive observability'

Integrated solution based on artificial intelligence (AI), observation, insight, and proactivity...

IT admin struggles with remote work challenges

IT teams report a significant increase in challenges surrounding migrating and managing remote...

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and...

ServiceNow to acquire artificial intelligence powered platform G2K to transform retail and beyond

ServiceNow to add G2K’s smart IoT technology to the Now Platform, enabling businesses to...

IT Management + Service