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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ServiceNow acquires Raytion

Raytion’s industry-leading information retrieval technology will enable unified real-time access...

Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside...

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but...

Sovereign cloud solutions: Everpure & BlackBox hosting collaboration

Everpure has partnered with BlackBox Hosting to support sovereign cloud services in the UK,...

Technology gives a helping hand

Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...

NinjaOne enhances IT monitoring with integrated asset management solution

NinjaOne has launched an IT Asset Management feature designed to give IT teams greater visibility...

IT Management + Service