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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cloud management additions

Wireless intrusion protection, guest access, location services, IoT management, and compliance apps...

Rovo and the rise of the AI-native organisation

An examination of how Atlassian’s Rovo and Teamwork Graph introduce AI-driven automation into...

ControlUp integrates with ServiceNow

ControlUp IT Service Management Connector delivers efficiency, automation, and cost reduction for...

Cinven acquires majority stake in Smart Communications

Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...

Extending CIS controls to AI, Agent, and MCP environments

The new CIS Companion Guides provide security guidance for emerging AI environments, including LLMs...

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational...

IT Management + Service