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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...

SolarWinds enhances IT operations management portfolio

Introduces new and improved software-defined solutions support, AWS and Azure workload...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based...

ITV keeps Brits entertained during lockdown with Freshworks

Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...

Litera introduces legal tech enhancements with foundation platform update

Litera unveils cutting-edge updates to its Foundation Platform, integrating AI-powered tools into...

IT Management + Service