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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Telia taps ServiceNow

ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...

Database performance monitoring for the cloud

Before-and-after analysis and one-second root cause granularity for open-source and NoSQL...

Nokia selects Tutela to expand visibility to mobile network performance

Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...

Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...

Employees say hybrid work makes them happier and more productive

Only 1 in 5 employees feel their organisation is very prepared for hybrid working.

Autonomous cloud addresses cost and performance issues

Ultima’s new automated cloud service set to change cloud market.

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