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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Acronis welcomes Jo Holliday as new general manager for UK & Ireland

Acronis appoints Jo Holliday to lead their UKI operations, focusing on growth and partnership...

ServiceNow announces a strategic collaboration agreement with AWS

ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Survey highlights IT admin concerns

JumpCloud’s latest research reveals that admins are hungry for an open directory platform...

LINX records peak traffic during major sports events

LINX achieves new global traffic record across multiple regions, driven by live sports streaming.

Spirent reveals domain-trained AI for enhanced network testing and assurance

Spirent introduces Spirent Luma, an AI solution enhancing network testing with automated...

IT Management + Service