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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Unlocking growth: The untapped potential of simplifying enterprise software

A new report reveals the hidden costs of software complexity in business, urging simplicity to...

Are high-power connectivity solutions the hidden backbone of digital infrastructure?

In an era dominated by AI and digital industries, high-power connectivity solutions are essential...

Monitoring and dispatch services focus on distributed IT

New service offers remote monitoring, troubleshooting, and on-site, next-business-day remediation,...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

New Relic launches global observability research

Survey reveals gap between mission-critical importance of full-stack observability to business...

Kent Community Health NHS Foundation Trust selects Riverbed

Riverbed’s Alluvio Aternity Digital Experience Management solution has given Kent Community...

IT Management + Service