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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven,...

Delivering performance management for business-critical applications

Supports more than 1,000 voice, video, and business data applications with the ability to...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Quest enhances unified endpoint offerings

Quarterly KACE Cloud Mobile Device Manager (MDM) release includes Windows 10 enrollment and ability...

IT Management + Service