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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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ConnectWise 'raises the bar'

Software leader for IT service providers also announced new partnerships, product integrations and...

Dynatrace expands Amazon Web Services visibility

New solutions expand the contextual data ingested into Dynatrace, further enhancing Artificial...

ElectraLink selects DXC Technology to deliver transformative digital IT platform

DXC Technology has signed an agreement with ElectraLink, the central body responsible for operating...

UK cybersecurity and resilience bill: mandated infrastructure standards

The UK's Cybersecurity and Resilience Bill establishes a framework for infrastructure protection,...

Making IT operations 'easy'

Freshservice unified incident response management with AI-enhanced alerting enables any business to...

Legacy IT operations management stalls digital development

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.

IT Management + Service