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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Hybrid IT infrastructure is here to stay

With 88% of IT leaders re-evaluating cloud spending, on-premise infrastructure remains sticky as IT...

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify...

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in...

Cognizant and ServiceNow form strategic partnership

Cognizant's industry expertise and solutions, including the AI-led Cognizant Neuro®️ suite of...

IT teams resolving incidents up to 63 percent faster than before COVID-19 pandemic

IT in “hyper-care” mode to meet unprecedented digital demand.

Sustainable networking enhancements

Men&Mice, a key expert in network management, has introduced Micetro 10.1, the latest version of...

IT Management + Service