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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

SailPoint introduces two new offerings

Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for...

Legacy IT operations management stalls digital development

New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.

Colt highlights Enterprise Tech Trends for 2023

Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...

Severn Trent turns to IGEL OS

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...

Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

IT Management + Service