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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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MB Bank turns to Software AG to revolutionise the banking experience

Software AG has been working with Vietnam-based Military Commercial Joint Stock Bank (MB Bank) to...

PagerDuty AIOps promises to transform modern operations

Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated...

The evolving role of CISOs in the AI era

A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding...

Enhancing security posture in a dynamic workplace

With evolving workspaces, Hexnode bolsters security strategies by integrating advanced compliance...

SentryOne & QBS Technology expand distribution of database performance monitoring

SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...

IT Management + Service