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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...

Fortinet leads the charge with quantum-safe innovations

Fortinet introduces advanced FortiOS features to safeguard networks against quantum computing...

Severn Trent turns to IGEL OS

Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...

BMG and Iron Mountain partner on workplace transformation

BMG partners with Iron Mountain to enhance workplace transformation, aiming to blend physical moves...

Elida Beauty implements SnapLogic as part of separation from Unilever

Elida Beauty partners with SnapLogic to establish a modern IT environment post-spin-off, aiming to...

SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

New capabilities integrate observability, incident response, service management, and AIautomation...

IT Management + Service