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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Capita expands AI training programme with multiverse partnership

Capita is expanding its partnership with Multiverse to train 250 additional employees in AI skills,...

European multi-cloud options expand control and visibility

IONOS partners with Emma in hopes to enhance European multi-cloud solutions, providing sovereignty,...

Banco ABC Brasil modernises customer experience

Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...

SentryOne & QBS Technology expand distribution of database performance monitoring

SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...

ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

IT Management + Service