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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Nokia selects Tutela to expand visibility to mobile network performance

Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...

De Novo Solutions and the evolving digital transformation landscape

De Novo Solutions has been named an “Emerging Star” by Megabuyte, reflecting its recent...

ICS.AI launches unified AI platform for UK public sector

ICS.AI’s SMART Programme Supports Efficiency and Savings for UK Public Sector Organisations.

Cinven acquires majority stake in Smart Communications

Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its...

Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...

IT Management + Service