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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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SentryOne & QBS Technology expand distribution of database performance monitoring

SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...

Wipro and ServiceNow expand partnership to enhance enterprise AI workflows

Wipro and ServiceNow collaborate on AI-driven workflows for enterprise functions across IT, HR,...

USU wins Liechtensteinische Landesbank contract

Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...

Luminance updates legal-grade AI for enterprise contracts

Luminance's latest AI platform overhaul retains negotiation history, aiming to bridge a...

Lenovo’s AI deployment approach and enterprise use cases

Lenovo offers AI deployment solutions designed to support production use, with an emphasis on...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

IT Management + Service