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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Cybersecurity Forum highlights Europe’s digital grid challenges

The 8th Cybersecurity Forum in Brussels addressed power grid vulnerabilities as Europe adapts to...

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it...

Micro Focus introduces CISO resource to accelerate enterprise resilience

CyberResilient.com equips cyber leaders with strategic knowledge and an intelligent assessment tool...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

Navigating the future: Hosted private cloud in financial services

Financial institutions benefit from hosted private cloud solutions, balancing modernisation with...

Digital.ai and BMC collaborate

Digital.ai has formed a strategic alliance with BMC to provide an advanced, AI-driven change...

IT Management + Service