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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT monitoring budget increases after COVID-19

This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...

Why leadership diversity matters in the development of agentic AI

Cloudera issues a crucial warning on gender diversity in AI leadership to prevent systemic bias in...

Hybrid IT infrastructure is here to stay

With 88% of IT leaders re-evaluating cloud spending, on-premise infrastructure remains sticky as IT...

Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...

Quest enhances unified endpoint offerings

Quarterly KACE Cloud Mobile Device Manager (MDM) release includes Windows 10 enrollment and ability...

AI success lies in strong knowledge foundations, iManage study reveals

iManage's latest report highlights the crucial role of knowledge maturity in effective AI...

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