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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Atlas Cloud expands with Challow Design Network acquisition

Atlas Cloud expands with Challow acquisition, enhancing services in the legal sector and boosting...

Tech Mahindra and Microsoft introduce AI platform for telecom data

Tech Mahindra partners with Microsoft to launch an AI platform for telecoms, aiming to enhance data...

LogicMonitor collaborates with IBM and Red Hat

Integration of Edwin AI with IBM watsonx and Red Hat Ansible Automation Platform aims to unlock...

Transforming hybrid work

Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences...

Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by...

IT Management + Service