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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of...

DRYiCE iObserve powered by SolarWinds offers 'comprehensive observability'

Integrated solution based on artificial intelligence (AI), observation, insight, and proactivity...

Better IT infrastructure management across hybrid cloud environments

Upgraded product line simplifies the management of virtual resources and reduces infrastructure...

AI-powered workflows enhance enterprise productivity

Cognizant partners with Microsoft to infuse AI across enterprises, propelling innovation and...

Beware digital fragmentation

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...

Wealth management company Charles Stanley moves service management to the Cloud

Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...

IT Management + Service