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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Infosecurity Europe launches cyber startup programme for 2026

Infosecurity Europe introduces a new programme to support cybersecurity startups, aiming to foster...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Salford Royal NHS Foundation Trust boosts innovation across an integrated care environment

Leading trust deploys Citrix technology to meet the demands of evolving into an Integrated Care...

NFU Mutual to migrate core systems to Guidewire Cloud Platform

The UK insurer NFU Mutual will migrate its systems to the Guidewire Cloud Platform and adopt...

IT Management + Service