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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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UK expands AI programme to hone workforce skills

Major expansion in UK's AI programme offers free training to equip 10 million individuals with...

Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...

Paving the way to the software-defined data centres

ISM makes it easier for businesses to efficiently manage software-defined data centres.

ServiceNow amplifies enterprise AI with Claude integration

ServiceNow integrates Anthropic’s Claude model into its AI platform to support productivity and...

Automating service desk processes

With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...

Futureproofing an HPC roadmap

The University of Siegen has chosen to significantly expand its Bright Computing software...

IT Management + Service