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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Schneider Electric promotes Karlton Gray to Director of Channels, UK & Ireland

Karlton Gray ascends to drive collaboration within Schneider Electric's partner ecosystem, focusing...

Automation key to managing supply chain needs

ISG Provider Lens report sees German companies and SIAM vendors turning to automation to manage...

F5 amplifies AI capabilities to accelerate XOps efficiency

F5 unveils new AI-powered tools to streamline operations and enhance security for cross-functional...

ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

Hybrid cloud monitoring increases performance and reduces costs

NETSCOUT SYSTEMS has been selected by PropertyRoom.com to manage its hybrid cloud by transforming...

Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

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