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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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NEWS

AI workloads require new network build-outs

According to the new AI Networks for AI Workloads report by Dell’Oro Group, spending on switches deployed in AI back-end networks is forecast to expand the Data Center Switch Market by 50 percent.

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NEWS

Majority of business leaders optimistic about their organization’s growth in 2024

83% plan to increase investments in digital tools and technology, in particular AI as a driver of innovation and revenue growth, in the next 12-18 months. 52% intend to do the same for sustainability.

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NEWS

94% of global organizations have experienced email security incidents last year

Email security risks remain high with 94% of organizations experiencing incidents in the past 12 months.

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2024 Channel Trends

By Eric Herzog, CMO at Infinidat.

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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