Deutsche Telekom IT revolutionises digital experiences

End-to-end observability and security enables the central software provider of leading digital telco Deutsche Telekom to optimize performance and elevate customer satisfaction.

  • Tuesday, 15th October 2024 Posted 9 months ago in by Phil Alsop

Deutsche Telekom IT, the central software provider of leading integrated telecommunications company Deutsche Telekom, uses Dynatrace to optimize the performance of its digital services to deliver streamlined and personalized experiences for customers.

Deutsche Telekom IT is committed to building an ecosystem of digital services that revolutionize customer interactions. To support this, it developed two critical applications: OneApp, which empowers customers to manage their data consumption, contracts, invoices, credit, orders, and more, and OneShop, a central e-commerce platform that simplifies product purchases and provides seamless customer support. By harnessing the advanced analytics and AI capabilities from Dynatrace, Deutsche Telekom IT gains critical insights into these applications, as well as its entire IT ecosystem, to proactively anticipate and resolve potential disruptions to its digital services. These insights help teams ensure a consistently smooth and positive experience for customers.

“We rely on Dynatrace to deliver frictionless digital experiences to our customers,” said Mamta Bharti, Digital Platform Owner B2C, Deutsche Telekom IT. “Today’s consumers expect seamless connectivity and immediate customer service. With Dynatrace, we’ve achieved uninterrupted service for the past six months, and our Mean Time to Resolution (MTTR) has significantly decreased by 65%. This efficiency gain means downtime is no longer a concern for our customers and we have more time to dedicate to innovation. By focusing our efforts on pioneering advancements, we’re able to significantly enhance customer satisfaction.”

Recently, during the UEFA EURO 2024 Championship, Deutsche Telekom IT elevated the fan experience by offering unlimited data via its OneApp. Over 2 million users signed up for the initiative, and there was a surge in OneApp downloads, with over 600,000 new users joining the app’s already robust community of millions of users. Dynatrace helped ensure Deutsche Telekom IT could gain instant visibility into the performance of its comprehensive IT environment, enabling its teams to effectively manage the influx of new users. This proactive approach allowed for swift issue resolution, preventing any customer impact, despite the rise in demand and activity. As a result, app stability was maintained and reinforced, providing a seamless user experience and broadening the app’s accessibility by more than 8% with over 5 million mobile services managed.

Cynomi unveils ELEVATE

Posted 3 days ago by Aaron Sandhu
Cynomi introduces ELEVATE, a partner program designed to drive scalability and growth in cybersecurity services with zero setup and quick ROI.
Sophos collaborates with Secureworks to enhance partner growth with a new integrated program leveraging innovative security solutions.
TD SYNNEX has been awarded AI Partner of the Year, recognising its efforts in AI solutions and partner enablement.
Confluent announces a $200 million investment to enhance its partner ecosystem, driving innovation and real-time data solutions in an AI-driven world.
Assured Data Protection announces organisational changes to strengthen its growth trajectory, appointing Stacy Hayes as Chief Strategy Officer and...
Calero introduces a new SaaS Management offering to streamline IT processes, optimise resources, and centralise data for today's technology-driven...

Parallel Works launches ACTIVATE AI Partner Ecosystem

Posted 4 days ago by Aaron Sandhu
Parallel Works introduces its ACTIVATE AI Partner Ecosystem, enhancing AI infrastructure with scalable, integrated solutions across hybrid cloud...

Zurich Insurance Group acquires BOXX Insurance Inc.

Posted 6 days ago by Aaron Sandhu
BOXX Insurance is set to join Zurich Insurance Group, continuing its mission in cyber insurance and protection as an independent entity.