Freshworks and Unisys join forces

The new strategic relationship underscores Freshworks’ plans to scale the global distribution of its uncomplicated service software.

  • Thursday, 27th February 2025 Posted 1 month ago in by Phil Alsop

Freshworks has formed a strategic relationship with Unisys to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market —an often overcharged and underserved segment in the ITSM landscape.

“Our collaboration with Unisys is driven by a shared view that the market needs a fresh approach to IT services. Together we aim to disrupt the status quo with easy to use and deploy software that gives IT, operations, and business teams the ability to deliver exceptional experiences — without complexity,” said Laura Padilla, Senior Vice President of Global Channels and Partners at Freshworks.“The deep expertise and global reach of Unisys make the company the perfect partner to help us rapidly expand into both the mid-size and large enterprise markets.”

As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys introduces a powerful new channel for Freshworks. A global company supporting clients in more than 120 countries, Unisys serves a diverse range of industries, including Commercial, Financial Service and Public Sectors.

Unisys secured a win with a U.S. midsized industrial company, which selected Freshservice over its previous ITSM provider and successfully went live in under 12 weeks. The ease of use, fast deployment, and quick time-to-value of Freshservice highlight the practical benefits of Freshworks’ approach while further enriching and strengthening the robust portfolio of Unisys in enterprise service management.

"We are thrilled to partner with Freshworks to deliver innovative solutions to mid-market and large enterprise companies. This collaboration leverages our global workforce of IT professionals and our vast expertise in ITSM and field services,” said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys. “Together, we are well-positioned to drive significant value for our clients, enhancing their operations and delivering exceptional service experiences.”

Freshworks’ expanding partner ecosystem — which includes over 500 active partners — continues to grow with this strategic collaboration. With the global workforce of IT professionals at Unisys and the company's expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth while reinforcing its mission to make ITSM accessible to midmarket businesses worldwide.

Spectra Logic introduces Rio Media Suite Platform

Posted 17 minutes ago by Phil Alsop
Flexible, extensible media archiving platform delivers modular, subscription-based solution for media professionals to easily manage, archive and...

Pure Storage partners with CERN openlab

Posted 31 minutes ago by Phil Alsop
The Pure Storage Platform will accelerate High Performance Computing support for physics.
Fivetran expands Microsoft Fabric and OneLake integration, delivering secure, scalable data pipelines for AI and analytics.

Vortex 6 and Jigsaw collaborate

Posted 1 hour ago by Phil Alsop
Vortex 6, a leader in enabling Cisco partners to maximize their vendor relationships, has formed a strategic partnership with Jigsaw Advisory Ltd, a...
New capabilities integrate observability, incident response, service management, and AIautomation capabilities designed to streamline IT and...

virtualDCS strengthens leadership team

Posted 2 days ago by Phil Alsop
Cloud hosting and cyber resilience specialist virtualDCS has unveiled a new senior leadership team as it enters its next major growth phase, backed...
New integrations, broad marketplace access empower customers using cloud, security, and observability tools with network telemetry and insights.

runZero ushers in a new era of Exposure Management

Posted 4 days ago by Phil Alsop
Expanded platform offers new approach to detecting and prioritizing risk, starting with comprehensive visibility across the total attack surface.