BroadSoft introduces analytics-based contact centre Software-as-a-Service
  • Posted on 15th November 2016 in by Phil Alsop

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications to accelerate first contact resolution.

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Wercker launches commercial cloud-native automation platform
  • Posted on 15th November 2016 in by Phil Alsop

Wercker’s new Virtual Private Pipelines is its first paid-for service - a fully managed, scalable container-centric automation platform optimised for Kubernetes.

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Improve service to quickly meet business needs, says IDG survey
  • Posted on 9th November 2016 in by Phil Alsop

TmaxSoft announces availability of Tibero RDBMS for IBM Linux on POWER to enable IT decision makers to achieve their investment priorities.

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NEWS
AA Ireland selects Sabio to manage major IT infrastructure investment
  • Posted on 9th November 2016 in by Phil Alsop

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre.

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Anaplan adds data integration and visualisation choices

Partnerships with industry leaders Informatica and Tableau enhance planning and performance...

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Nuvias launches optimisation and visibility service

New managed service powered by Riverbed offers performance benefits to end users and creates a...

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NETSCOUT expands its cloud offering

24x7 service level agreement testing of cloud-based services for successful migration of...

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NEWS
85% of users believe ITSM analytics will enhance IT service delivery

ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM...

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Enterprise-ready digital performance monitoring for OpenStack

Availability of the only end-to-end Digital Performance Platform for OpenStack marks a major...

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NEWS
Creditsafe selects Axios to transform global IT support

Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support...

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Enhanced control for the software-defined data centre

ExtraHop has introduced two new integrations with VMware's enterprise-ready, cloud...

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Removing barriers to desktop diagnostics

Includes new search capability, enhanced display protocol visibility for Citrix® XenApp &...

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Axway and partners help to speed up DevOps adoption

Axway has extended its API Management suite to help organizations rethink traditional IT...

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NEWS
Cloud app adoption brings competitive advantage

Frost & Sullivan research commissioned by NetSuite has revealed that a majority of European...

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Standard Life implements Cloud-based next-generation IT infrastructure

Cognizant has helped Standard Life, with its 4.5 million customers, implement next-generation IT...

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Videos

Helena Fagraeus Lundström, T.Loop CEO, explains how T.Loop designs, builds and operates Data Energy Centers®, realised “on the edge” in buildings with heating needs that match with Data Energy...
Egli Kaja, Project Manager, BCS, describes his journey from professional footballer to data centre project management, as part of BCS’s Athlete Career Transition Programme, designed to address the data...
DCS talks to RED Engineering at the DCA's 2025 10x10 Event
Chris Maloney, Managing Director of US Operations & Director of Business Development at VPIphotonics, discusses how photonic integrated circuits (PICs) have become an enabling technology in the rapid expansion...

Expert Opinions

AI is revolutionising work in the unified communications sector, but with its transformative potential also come challenges; William Rubio, CallTower’s CRO explores the key areas where AI is making an...
Harnessing waste heat to reduce operating costs and improve sustainability.
By Duncan Roberts, Associate Director at Cognizant Research.
By James (JT) Lewis, Director of Channel Operations for EMEA and APJ at Infinidat.