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From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

LapSafe AI Smart Locker: exploring AI in secure access

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the...

Managed services shifting from reactive support to value-driven cloud operations

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....

Interview with Socomec at DCW 2026

Data Centre World 2026

Expert Opinions

Why some data centres deteriorate faster than others

By Glyn Hodgkiss, Associate, Air Quality.

Helping data centers deliver higher performance with less hardware

Researchers developed a system that intelligently balances workloads to improve the efficiency of flash storage hardware in a data center.

Why distribution now sits at the heart of commercial resilience for the European channel

By René Klein, Executive Vice President, Europe at Westcon-Comstor.

The Blurring Lines of Trust: Rethinking Third-Party Risk for Organisational Resilience

By Tony Fergusson, CISO in Residence at Zscaler.

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