Managed services shifting from reactive support to value-driven cloud operations

Monday, 20th April 2026 Posted 1 month ago in Partner by Sophie Milburn

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery. He explores the growing role of AI and automation in improving efficiency and client experience. He also explains how XLAs and VLAs are helping organisations drive measurable business value across Oracle environments.

RoboShadow and Pax8 on MSP security: reducing tool sprawl, improving visibility, and accelerating remediation

Posted 12 hours ago by Sophie Milburn

In this interview, Terry Lewis, Founder and CEO of RoboShadow, and Mostyn Thomas, Senior Director of Security EMEA at Pax8, discuss the evolving MSP...

Trust and identity in the cyber security spotlight

Posted 13 hours ago by Phil Alsop

Ross McKerchar, CISO at Sophos, discusses the results of the company’s recent Cybersecurity Trust Reality 2026 report and the State of Identity...

Hacktivism and the growing risk to critical infrastructure

Posted 4 days ago by Sophie Milburn

In this interview, Rik Ferguson, VP of Security Intelligence at Forescout Technologies, discusses emerging cyber threats, including OT/IoT risks,...

Rethinking identity security for MSPs: insights from the Guardz 2026 State of MSP Threat Report

Posted 4 days ago by Sophie Milburn

In this interview, Doni Brass, SVP Product Strategy & Community, discusses findings from the latest threat report showing widespread credential...

Why email security still matters: TopSec on layered defence, DMARC & AI risk

Posted 1 week ago by Sophie Milburn

In this interview, Niall Mackey, Commercial Director at TopSec Cloud Solutions, explains why email remains the dominant attack vector for SMBs and...

Why infrastructure efficiency will define the next wave of AI adoption

Posted 1 week ago by Sophie Milburn

In this interview, Kurt Daniel, CEO of Virtuozzo, discusses how infrastructure efficiency, GPU monetisation, automation and unified management...

The Agent Development Lifecycle and the battle against AI sprawl

Posted 1 week ago by Sophie Milburn

Gavin Guinane, Field CTO EMEA at Glean, discusses how enterprises are struggling with AI agent sprawl, governance challenges, and proving ROI at...

Why MSPs win with embedded security, AI, and strong client relationships

Posted 1 week ago by Sophie Milburn

In this interview, Tim Coach, Chief Evangelist of Community and Channels at Cynomi, brings a rare perspective shaped by experience across client,...