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Managed services shifting from reactive support to value-driven cloud operations

  • Monday, 20th April 2026 Posted 1 hour ago in Partner by Sophie Milburn
In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery. He explores the growing role of AI and automation in improving efficiency and client experience. He also explains how XLAs and VLAs are helping organisations drive measurable business value across Oracle environments.

Turning data governance into AI readiness for enterprise adoption

Posted 10 minutes ago by Sophie Milburn
In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365...

Building IT services that scale with customer expectations

Posted 5 days ago by Sophie Milburn
Daniel Reeves, CEO of The Computer Clinic Bicester, shares how the business has evolved from its roots into a modern IT services provider supporting...

Why AI isn’t one size fits all for MSPs and their growth journey

Posted 5 days ago by Sophie Milburn
Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why...

The new reality of ransomware and supply chain attacks

Posted 5 days ago by Sophie Milburn
Mostyn Thomas, Senior Director of Security EMEA at Pax8, breaks down how ransomware is evolving, what the new Cyber Essentials standards mean in...

AI deep dive: from early lessons to an agentic future

Posted 5 days ago by Sophie Milburn
Andy, Data & AI Director at Pax8, explores what the agentic inflection point means in practice and how AI is moving beyond experimentation into...

The shift from MSP to MIP: unlocking a new wave of intelligent businesses

Posted 5 days ago by Sophie Milburn
Phylip Morgan, Senior Vice President, Marketplace & Channel Expansion at Pax8, explores the shift from Managed Service Providers to Managed...

Cutting through tool sprawl and burnout with a unified platform

Posted 1 week ago by Sophie Milburn
Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding...

Backup storage architecture security and scale insights from ExaGrid

Posted 1 month ago by Sophie Milburn
In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen...

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